Jodi Mueller Email & Phone Number

Bloomington, Indiana Area

Building Libraries. Collecting specifics for Support. Updating tables & requirements. Troubleshooting Data. Updating Data. Creating and Updating Profiles.

New Albany, Ohio

Strong Knowledge of IQCX Tables & Rules. Experience in managing, training, coaching, developing & scheduling staff in a virtual environment, Assuring organization & professionalism. Knowledge with numerous GDS including Sabre, Amadeus & Apollo. Work closely with Client to make recommendations on new business rules to enhance automation. Work with Franchises to implement offices on preferred processes. Work with GDS Account Representatives to conx QC & Auto Ticketing in both Sabre and Amadeus, API & Webservices. Ability to pull reports for client needs inside of IBANK.TECHNICAL QUALITY STANDARDS PROGRAMMER (March 2018)Update current Cornerstone Table. Create new Cornerstone Res Rules/Rule Groups/Tables. Work to resolve Quality Control Issues/Errors. Instrumental in the implement of New Accounts & Countries. Work closely with account Managers and Project Planners. Trainer of Scripting in Sabre as well as Smart Keys in Amadeus. Training of incoming Technical Coaches regarding Cornerstone process. Responsible for training Agents in Partner Countries regarding QC Processes, Scripts & Smart Keys, Company Policy & Processes.AROUND THE CLOCK TEAM LEADER (2011-2018)GLOBAL SERVICES TEAM LEADER (2014-2018)EMAIL BOX TEAM LEADER (2014-2017)DOMESTIC TEAM LEADER (2017-2018)Oversee twenty agents. Resolve customer complaints. Accurately process payroll. Schedule staff. Assist in development of International Rate Desk to increase annual client savings. Assist in development of Email Box for West Coast Account Coverage. Implement New Accounts. Train New Staff. Assist on various projects while maintaining positive environment for my Teams. Run Reports Monthly for Clients and Agents. High-level knowledge of Sabre and works closely with Sabre Reps and Airline Reps. Work on 3 GDS – Sabre, Apollo, and Amadeus. In Depth Account Specific Training for new employees as well as QC Process, Scripting, IQCX, Phones, etc. Lead trainer with New Team of Hired Agents.

Atg Hq

New Albany, Ohio