Responsible for all Supervisor tasks associated with the team of Telesales Representatives (TSRs)Providing corrective counseling and administer ongoing feedback to TSRsAccountable for the team attaining contractual goals in both performance and customer salesCoach and motivate staff Provide spreadsheet analysis and reporting on weekly performance goals to NCO clientsOverseeing and managing a team consisting of 7-10 Supervisors and up to 140 agentsProviding corrective counseling and administered monthly feedback sessions with SupervisorsConducting weekly meetings with high demand clients via teleconference to ensure that performance levels where at or above the contractual obligations outlined by each specific clientServed as product specialist and trainer for all Supervisory new hire positions (Best Buy)Created and maintained a positive work environment through consistency, strong leadership, good communication and an open door policyDecreased Supervisor and Agent turnover for the department by implementing and conducting daily morale boosting sessions that consisted of verbal and non verbal praise, fun and creative games and theme days

Increased market potential on key accounts through specialized marketing campaignsPartnered with numerous not for profit organizations providing suggestions and assisting with their marketing and advertising campaignsCreated, updated and maintained marketing plans for clients to minimize risk and maximize performanceTracked schedules and timelines for assigned marketing initiativesPresented marketing plans, trends, and additional suggestions to clientExpanded services into new target markets using mix marketing strategies to increase brand awarenessResponsible for the design and marketing advertising for numerous successful businesses and organizations in the Lambton County area which increased awareness and proved to be a revenue generator

Supervised staff and marketing of the storeResponsible for biweekly payroll submissionEnsured that daily, weekly and monthly sales numbers were metResponsible for creating and posting the schedule and issuing of disciplines when required