- Providing HR guidance for FCI Residential

Account Manager Responsibilities:- Maintained ongoing relationships with large client base and recognized opportunities to grow these accounts while focusing on long-term retention- Built strong relationships with internal teams and departments to develop strategic plans for each customer which ensured long term growth of relationships and client satisfaction- Utilized our company's proprietary CRM workflow management system on a daily basis to maintain accurate client records and keep track of jobs- Worked directly with business owners and corporate offices (such as Domino's and Publix) to develop targeted advertising campaigns and produce solutions according to client needs and goals- Used various marketing platforms including print, direct mail, social media, and hotel marketing- Ensured excellence in all aspects of customer support by communicating timely and accurately to all needs and concerns while escalating when necessary- Analyzed client Return on Investment (ROI) reports to determine effectiveness of initiatives- Ran recruitment ad campaigns to help franchisees hire team members- Coordinated fulfillment of print jobs with vendors and internal ops to meet deadlines- Attended conferences/vendor shows to identify potential new business and generate leadsHR Responsibilities:- Processed company payroll; calculated employee pay hours and commissions- Prepared HR documents such as employment contracts and new hire training guides- Facilitated new hire onboarding and provided a smooth start into the employees roles- Trained new hires on how to use company systems, software and procedures- Responsible for maintaining and updating internal databases with personnel records of relevant employee information; along with W4, I9s, and non-competes- Kept track of employee sick days, personal days and vacation days- Ensured compliance within company; maintained a high level of confidentiality at all times

• Increased corporate client base by generating leads through outside sales • Created marketing designs and ideas for local brochures and advertisements• Responsible for implementing, maintaining, and developing two hotel websites, managing content, and optimizing content for search engines• Booked, coordinated, and set-up meeting rooms for corporate clients• Registered guests upon arrival and settled accounts upon completion of stay• Balance revenue at the end of shift; Operate cash drawer, checks, and credit card payments.

• Maintained and updated senator’s database of contacts• Coordinated and scheduled events and meetings for senator• Typed and delivered all documents to be forwarded to other senators• Attended private meetings to take notes for senator and gain learning experience• Worked closely with other senate staff to address constituent concerns

• Anticipated and addressed guests’ needs following the company’s service standard procedures • Booked and coordinated sittings for major holidays• Ensured all orders were expedited to guests’ rooms and dining room effectively• Operated and recorded transactions in MICROS computer system• Developed and maintained positive working relationships with others, and supported team to reach common goals

• Marketed products inside customers’ homes in 45 to 60 minute demonstrations • Scheduled appointments with potential customers through personal referrals• Attended advanced training workshops and conferences • Interacted and collaborated with a wide variety of people• Used decision making skills that required analytical abilities