Channel Accounts, Large Animal Team Managing current order management integration project.Lead a team high performance customer scervice professionals, responsible for defining objectives, optimal staffing, operational management, and individual development.Set priorities for team and warehouse to ensure sales targets are achieved including the coordination of over $600 million in annual sales of distributor stocking orders. Coordinate the execution of product launches to ensure the business operational requirements are met and communication is provided to Veterinary Distributors Partners. Analyze sales and open order data to forecast projected daily sales and communicate expected fulfillment performance.Partner with Demand Planning and Inventory Control and communicate back inventory needs and projections to Marketing and internal stakeholders.Contact Center TeamsGuided multiple teams of entry level employees to achieve high performance expectations and meet customer needs. 20 employees promoted under my leadership.Led the department Employee Engagement Project, including vendor selection, development and execution of survey and feedback sessions.Developed and executed competency based hiring process through collaboration with Caliper. Led hiring initiatives that included working with HR, screening applicants, conducting interviews, and extending offers.Manage and lead Training TeamCollaborated with Management Team to identify and understand CC training needs.Created new training material to support business initiatives.Co-lead Excellence in Customer Care training, focusing on principals of DPS.

Worked with Igenity brand management to establish business practices. Hired, trained and managed remote employees, Lincoln Nebraska. Collaborated with Legal to secure contracts and licensing agreements.Developed and implemented system to track R&D budgets, licensing agreements, CDA’s and international permits.

Customer Care August 2002 –January 2006Developed training materials; trained over forty new Customer Care Representatives.Assisted marketing with multiple product launches.Cross functional liaison between Customer Care and Sales, Marketing, Finance and Information Systems.Provided customer feedback to marketing teams and suggested solutions.System development and training - Vital member of CT04 implementation team.

Maintained key accounts in the Mid-Oklahoma area of the Central District; coordinated daily call schedule and represented Merial at various livestock events.Launched two new products TETRADURE and ZIMECTERIN GOLD.Collaborated with local Sales Agents and Distributor representatives to promote Merial products.

Detailed promotional and product information to customers and field sales representatives.Represented large animal Customer Care as subject matter expert in design, testing and implementation of new Oracle ERP platform.

Inventory managemet, tech

Managed daily activities for a two-doctor practice; responsibilities included client education, patient care, office and staff management, training, and managing inventory.