Jodi Stevens Email & Phone Number

Works with merchandise buyers and assistant buyers to implement promotion pricing for in-store sales. I handle inputting sales similar to 3 shirts for $75 or a featured suit at $199.99. Works with marketing teams to implement promotions attached to coupons such as a coupon for $20 off a $100 purchase. I ensure the promotions are entered and working prior to start date. Updates pricing systems for Men’s Wearhouse, Jos. A Bank, and Moores.

Palo Alto

• Customer Service• Maintain call queue• Troubleshoot network related issues – TCP/IP• Troubleshoot misc. hardware/software related issue• Troubleshoot telephone related issues • Active Directory maintenance • Create/Edit department documentation• Maintain ticket queue

• Customer Service• Maintain call queue• Troubleshoot network related issues – TCP/IP• Troubleshoot misc. hardware/software related issue• Troubleshoot telephone related issues - dispatch vendor when necessary• Password resets for LDAP and active directory accounts• Open trouble tickets for issues that are unable to be resolved via 1st step troubleshooting• Redirect misdirected/procedural calls• Maintain ticket queue• Resolve tickets via troubleshooting with store staff or dispatch vendors when necessary• Dispatch vendors for hardware replacements• Coordinate with store staff for replacement hardware installations

• Customer Service• Project management • Schedule vendors for remodeling & new stores• Coordinate with construction and brand operations team to ensure technology installation schedule aligns with store opening• Configure in-store servers and ensure they are up to date on latest software release and patches• Ensure technology is working in store prior to store opening• Maintain ticket queue• Resolve tickets via troubleshooting with store staff or dispatch vendors when necessary • Dispatch vendors for hardware replacements• Coordinate with store staff for replacement hardware installations• Maintain call queue• Redirect misdirected calls• Open trouble tickets for issues that are unable to be resolved over the phone – dispatch vendors as necessary• Maintain software release library• Ensure latest software releases are on file• Ensure there are plenty of copies of latest software releases on hand to send to stores• Maintain store profile system• Update store profiles on monthly basis• Send updated store profiles to vendors

Customer Service Maintain call queue Troubleshoot network related issues Troubleshoot misc. hardware/software related issue Password resets for LDAP and active directory accounts Open trouble tickets for issues that are unable to be resolved over the phone Redirect misdirected/procedural calls Maintain ticket queue Resolve tickets via troubleshooting with store staff Dispatch vendors for hardware replacements Coordinate with store staff for replacement hardware installations Help train new hires Create training plan and ensure it is aligned with training schedule Create quiz questions and quiz trainees

Customer Service Maintain call queue Resolve issues called in Redirect misdirected calls Open trouble tickets for issues that are unable to be resolved over the phone Maintain ticket queue Resolve tickets via troubleshooting with store staff Dispatch vendors for hardware replacements Coordinate with store staff for replacement hardware installations

Customer Service Maintain call and ticket queue Resolve issues called in Redirect misdirected calls Open trouble tickets for issues that are unable to be resolved over the phone Dispatch IT techs to resolve technology related issues

Baking/Pastry Specialist, Baking, Pastry, Cake Decorating

Activities and Societies: Graduating from The Institute of Technology's Baking and Pastry Specialist program Graduating at the top of my.

Education record