Shorelands Pastoral Co Pty Ltd is a family business which encompasses two farms and two agricultural and construction retail sales businesses including service, parts, hire and trade departments. Shorelands Pastoral Co employs forty personnel across four business sites.This role has introduced me to a franchise and dealership environment together with after sales service via the various departments within the business. This learning experience has proven my ability to adapt to a… Show more Shorelands Pastoral Co Pty Ltd is a family business which encompasses two farms and two agricultural and construction retail sales businesses including service, parts, hire and trade departments. Shorelands Pastoral Co employs forty personnel across four business sites.This role has introduced me to a franchise and dealership environment together with after sales service via the various departments within the business. This learning experience has proven my ability to adapt to a different industry and alternate business practices with ease. Building rapport with staff and utilising my existing skills and experiences to lead change management & continuous improvement strategies across the business has been both challenging and rewarding.The engagement of effective communication strategies has been imperative in building relationships with internal and external stakeholders in this role. These communication strategies have assisted me to improve the business’s IT, document control, policies & procedures, debtor management and safety management systems within a short period of time.The role encompasses an extensive duties list including:• Bookkeeping & Financial Management• Relief of General Manager position• Statistics & Analytics: preparation, analysis & distribution of financial reports• Human Resources Management including employment contracts & terminations• Insurance Management: annual review, claims & management• Work Health & Safety & Compliance• Meeting Agenda & Minute Preparation• Executive Assistance• General Administration• Systems & Procedures• Digital Technology including IT troubleshooting • Asset and Stock Management: stock management of wholegoods products• Staff Training• Sub-contractor Administration• Stakeholder Communication: external letters and emails Show less

Dawson Contracting is a family business specialising in native forest harvesting and haulage, under contract to the Forest Products Commission (FPC). Dawson Contracting employs 20 staff who work in three separate locations. The business model also incorporates other subsidiary businesses: a retail landscaping and garden supplies business and two businesses involved in asset & commercial property ownership and leasing.This busy, challenging 'all-rounder' role relies upon… Show more Dawson Contracting is a family business specialising in native forest harvesting and haulage, under contract to the Forest Products Commission (FPC). Dawson Contracting employs 20 staff who work in three separate locations. The business model also incorporates other subsidiary businesses: a retail landscaping and garden supplies business and two businesses involved in asset & commercial property ownership and leasing.This busy, challenging 'all-rounder' role relies upon self-motivation, commitment and initiative to ensure that legislative requirements, contract compliance, accounting practices, business policies and procedures are achieved on a day to day basis. Exceptional written and verbal communication skills are paramount in achieving success in this role.I have proven myself as a highly organised and efficient manager and bookkeeper who takes pride in serving the needs of all customers. I have developed a very good working relationship with internal and external stakeholders due to my knowledge and efficiency and commitment to open communication, team collaboration and mutual respect.I am constantly investigating, learning and implementing new systems, preparing policies and procedures, and training other staff across all facets of the business. I directly supervise two administrators in this role and are involved in consultation and training activities with truck drivers in all aspects of compliance and client expectations.The role encompasses an extensive duties list including:Bookkeeping & Financial ManagementContact InterpretationStatistics and AnalyticsHuman Resources ManagementInsurance ManagementSafety & ComplianceCustomer Service & Point of Sale OperationsMeeting Agenda and Minute PreparationExecutive AssistanceAdministrationSystems and ProceduresDigital Technology ManagementWAHVA Systems Management & AuditsSocial Media & Website Design and MarketingAsset & Stock ManagementStaff trainingSubcontractor Management Show less

Comfort Scrubs was a small business retailing medical scrubs and equipment. My duties involved all aspects of financial management and bookkeeping in consultation with the external Accountant.

Cimeco Group purchased Devaugh Pty Ltd following the appointment of Administrators to wind up the business. This business comprised Commercial Construction, Fabrication & Maintenance and Commercial Cabinet Making, employing over 200 staff. Devaugh was originally a family run business and the transition from a relaxed casual family business to a financially viable corporate entity was a challenging and difficult process which involved significant staff turnover and unrest.I worked… Show more Cimeco Group purchased Devaugh Pty Ltd following the appointment of Administrators to wind up the business. This business comprised Commercial Construction, Fabrication & Maintenance and Commercial Cabinet Making, employing over 200 staff. Devaugh was originally a family run business and the transition from a relaxed casual family business to a financially viable corporate entity was a challenging and difficult process which involved significant staff turnover and unrest.I worked closely with the Management Accountant and General Manager in this role to implement systems, procedures and financial accountability across the business. I was also responsible for the accounts receivable functions of the business and overseeing the accounts payable, human resources and administrative functions of the business. I was responsible for five staff who directly reported to me. During this time, I performance managed and terminated three staff which was an especially challenging time.This role encompassed an extensive duties list including:Bookkeeping & Financial ManagerHuman Resources ManagementStatistics & AnalyticsInsurance ManagerCustomer ServiceExecutive AssistanceMeeting Agenda & Minute PreparationAdministrationSystems and ProceduresSub-contract administrationStakeholder CommunicationStaff Training & SupervisionDatabase Management Show less

DDT was a family run general freight business. I was employed following the corruption and loss of the financial data of the business. I was initially response for implementing a new accounting system and recreating and reconciliation of the missing accounts. During this time, I developed a strong rapport with the company Accountant due to my dedication, efficiency and understanding of bookkeeping principles.This role included the following tasks:Bookkeeping & Financial… Show more DDT was a family run general freight business. I was employed following the corruption and loss of the financial data of the business. I was initially response for implementing a new accounting system and recreating and reconciliation of the missing accounts. During this time, I developed a strong rapport with the company Accountant due to my dedication, efficiency and understanding of bookkeeping principles.This role included the following tasks:Bookkeeping & Financial ManagementInsurance ManagementCustomer ServiceAdministrationSystems & ProceduresAsset & Stock ManagementCourier ManagementStaff trainingExecutive Assistance Show less

FPA incorporated an export & local fruit packing facility and two orchards owned by a group of investors with heavy reporting compliance required. This position involved the conversation of a manual bookkeeping system to a fully computerised system, and the development of full system policies and procedures.In addition to my administrative duties, I was also responsible for programming the MAF computerised grading system and the supervision of up to thirty packing shed… Show more FPA incorporated an export & local fruit packing facility and two orchards owned by a group of investors with heavy reporting compliance required. This position involved the conversation of a manual bookkeeping system to a fully computerised system, and the development of full system policies and procedures.In addition to my administrative duties, I was also responsible for programming the MAF computerised grading system and the supervision of up to thirty packing shed staff.This position developed my love of bookkeeping and I thrived on continuous learning and looking for ways to be proactive to improve the systems of the business.This role included the following duties:Bookkeeping & Financial ManagementInsurance ManagementCustomer ServiceAdministrationPayroll & Human ResourcesContinuous ImprovementsSystems policies and proceduresAsset & Stock ManagementExport ManagementStaff Supervision Show less

I was appointed to the position of Branch Manager of Collie Branch at 22 years of age. I thoroughly enjoyed the challenges of leading and motivating a small team of Customer Service Officer's and it was during this time that my people management skills were strengthened and I built a solid reputation as a Manager who led my team to exception customer service and sales results.Whilst working at this branch, I was selected to work at a Westpac Branch during the Sydney 2000 Olympic Games,… Show more I was appointed to the position of Branch Manager of Collie Branch at 22 years of age. I thoroughly enjoyed the challenges of leading and motivating a small team of Customer Service Officer's and it was during this time that my people management skills were strengthened and I built a solid reputation as a Manager who led my team to exception customer service and sales results.Whilst working at this branch, I was selected to work at a Westpac Branch during the Sydney 2000 Olympic Games, chosen from thousands of applicants. I also won an all-expenses paid trip to the Olympics Games due to my branch's customer service performance. Shortly after, the Bank announced branch closures and consolidations and I was offered a redundancy, which I accepted as I felt the time was right to move on to new challenges. Show less

I started as the junior proof operator and data entry clerk at the Narrogin Branch several days after completing my TEE in 1992. I was internally promoted to Teller & Customer Service Officer and continued to progress through the ranks by transferring to alternate branches. From Narrogin, I moved to Bunbury as 'Teller C' where I learnt ATM operation and adapted to servicing a much larger group of customers. I was promoted to head teller during this period, where I was responsible for… Show more I started as the junior proof operator and data entry clerk at the Narrogin Branch several days after completing my TEE in 1992. I was internally promoted to Teller & Customer Service Officer and continued to progress through the ranks by transferring to alternate branches. From Narrogin, I moved to Bunbury as 'Teller C' where I learnt ATM operation and adapted to servicing a much larger group of customers. I was promoted to head teller during this period, where I was responsible for managing the treasury cash and relieving the Teller's Supervisor. My time in Bunbury branch strengthened my multi tasking skills due to the volume of customers and workload involved in a senior teller position.Following Bunbury I moved to Bridgetown branch as a Customer Service Officer/Teller and then Internal Relief Officer. I won several awards at this branch for my excellent customer service skills and valued the rapport that I built with my customers. Following my promotion to Internal Relief Officer, I commenced relieving senior staff members including Managers and was the first employee to have junior pay scales waived due to my performance relieving senior positions.Further internal transfers saw me undertake roles at Donnybrook and then Senior Internal Relief Officer at Bunbury Branch. My time in the retail banking section saw me specialise in customer service, lending and internal relief. Working in this sector created my love of systems, procedures and compliance. I prided myself on building strong relationships with my customers and assisting them with their retail banking needs.My duties included the following:Product Sales & MarketingProduct KnowledgeCustomer ServiceCash HandlingATM Operation and MaintenanceComplaints HandlingSystems & ProceduresCash ReportingCash Management & BalancingStaff SupervisionLending Applications Show less