As a Therapist & Coach, I have:Helped hundreds of professionals navigate burnout, anxiety, stress, and depression to employ strategies that shift the way they feel and show up in their lives.Supported individuals in re-designing their careers to transition into new roles.As a Human Resources Leader & Program Manager I have:Facilitated wellness and team-building workshops to help teams be more connected, enhance strengths, and build resilience while navigating change.Developed workplace wellness strategies that have meaningful and impactful results including increases in employee engagement, health, and performance.

Deliver engaging lectures and interactive sessions on career management, self-evaluation, workplace trends, and career expectationsGuide students in refining their networking strategies and creating effective marketing documentsMentor students in developing personalized career management plans, incorporating self-assessment, skill development, and goal setting.Assist students in exploring and adopting communication strategies that support workplace success and career advancement.

Supported the overall well-being of employees and the organizationWorked closely with human resources leaders, and other departmental partners to support employee health and wellness initiatives across the organization.Advised and consulted with stakeholders and leadership teams on matters related to culture and well-being.Proactively partnered with leaders to identify people issues or organizational design challenges and provided advice and expertise to help develop creative solutions.Championed people and culture initiatives through consultation, facilitation, and coaching.Leveraged employee feedback and data from internal and external sources to identify trends and best practices in workplace.Assisted with the development and dissemination of communication plans to promote and market well-being programs.

COVID19 Mental Health Response: Provided direct end-to-end iCBT and support clients through all aspects of their treatment plan or journey, from initial onboarding following a diagnostic or non-diagnostic assessment to completion of the therapeutic course, to relapse prevention and dischargeProvide coordination of care with disability management clients, insurers, and community organizations

Developed new programs and curricula using an evidence-based and collaborative approach Ensured course learning outcomes were met; developed action plans to enhance student successSupported student success for those who face academic barriersEvaluated student achievement of learning outcomes using a variety of techniquesIdentifed appropriate learning opportunities within community agencies that can be utilized to enhance the student's knowledge and practical skillsAssess student progress in relation to mutually agreed upon educational and learning goals

Led and managed the design, delivery, and continuous improvement of training programs as well as ongoing learning opportunitiesDeveloped programs and content that supported the labour market integration of newcomersIdentified industry best practices and piloted programming that increased employment opportunities Monitored and measured effectiveness of all programs, identified strategies to improve outcomesSpoke at public events including major conferences that highlighted and promoted good practices in credential recognition and labour market integrationMotivated and coached individuals through effective training methodologies both in group and individual settings

Supported the production of funding proposals, research reports, case studies, and presentationsEstablished and maintained inventories of association research projects and initiatives, programsdelivered, and research partnershipsSupported departmental planning and budget processesSupported the development and implementation of performance measurement and evaluation systemsAnalyzed data and develop program and Association impact reportsFacilitated, supported, and promoted the development of programs that are targeted to appropriate life stage goals, evidence-based, and focused on improving the health of participantsSupported initiatives to monitor community health and assess the Association’s impact on the health of communitiesCollected information about research needs and activities across the association to support thedevelopment of quarterly and annual work plans

Reviewed and evaluated delivery of programs and services; provide recommend changes to enhance services delivery as requiredLiaised and networked with grassroots youth organization to access resources for program planning and eventsListened, mediated, negotiated and provided support and guidance to reach mutually agreed upon service plan Interviewed clients in person or on the phone to assess their eligibility for programs and services and complete the appropriate referralsSupervised placement students and volunteers to ensure quality learning; provide support and direction; assign and review assignmentsCollected, documented and evaluated information to determine eligibility for assistance according to the institution guidelines and applicable legislationAdvocated on behalf of clients for services in areas of career opportunities, life skills, education, health, comfort, housing, community support systems and develop appropriate service plans Maintained current knowledge of legislation, community services, resources, policies, programs, procedures and issues affecting client population Developed and maintained relationships with community agencies and organizations in order to communicate changes in programs and services Participated in internal and external committees to assess service needs in order to enhance client service and business operations

Recruited, hired and trained new staff; ensure adherence to the Ministry of Health Promotion and Sport’s quality standards Led a process of community capacity building and community development locally and internationally; effectively enhanced programs and services by training international staff on facilitation techniques Managed program budget effectively; assessed program needs, allocated funds to meet the programs immediate and long-term needsReported monthly statistics to various funders including program counts and expenditures Designed and delivered training programs for the City of Toronto, MTCU, and post-secondary institutions demonstrating strong facilitation skills with an ability to lead and engage a group in workshops; consistently achieved a 95% client satisfaction rating

Created a built rapport and relationship with clients by using open, non-judgemental communication, active listening and empathy skillsCounselled individuals who were enduring difficult life circumstances; completed the referrals to the appropriate community agenciesEngaged at-risk youth to participate in leadership activities within their community; liaised with companies to create placement or employment opportunities for participants Provided resources for youth including information on employment opportunities, skill development and referral of serviceUsed conflict resolution techniques to de-escalate arguments; responded to emergency situations involving clients by assessing situation, presented and implemented solutions Compiled and verified customer information by contacting various sources, financial institutions, employers, landlords, etc. Updated, revised and prioritized service plans in conjunction with clients

Managed data collection projects by meeting paper and electronic mailing deadlines, entering data, transcribing tapes and handwritten notes; learn and use technology to do these tasks more efficientlyAnalyzed data in SPSS and other statistical packagesAssisted staff and clients in the design, execution and evaluation of research projects, including literature reviews, surveys, focus groups, data integration and analysisHandled and protect confidential and sensitive data with integrity

Reviewed, selected, recruited and trained qualified individuals for tutoring positionsDeveloped and presented training programs to new hires in addition to training new staff on the policies and proceduresUsed interviewing and counselling skills to interview potential tutors for the companyMarketed programs to specific clients, matched tutors to suitable clients Increased the number of clients by maintaining a commitment to quality customer service