Jodi Travis Pmp Email & Phone Number

Palo Alto, California, Us

Responsibilities include: -Delivery Governance: Oversee and ensure adherence to delivery standards, processes, and methodologies across key projects and programs within the Strategic East segment.-Special Projects: Lead and drive strategic initiatives, such as the transition from Waterfall to Agile delivery models and the implementation of associated toolsets.-Mentorship: Provide guidance, coaching, and training to project and program managers within the delivery area, fostering professional development and best practices.-Revenue Forecasting: Generate accurate and timely quarterly revenue forecasts, ensuring alignment with business objectives and financial targets.

Palo Alto, Ca, Us

Responsible for assisting the PMO Practice Manager in driving the overall segment business with a emphasis on supporting billable revenue generating activities. Provides for alignment with selected Client Solution Executives (CSEs) within the segment to support pre-sales services activities that will include statement of work (SOW) generation, customer presentations of services solutions, and supporting internal deal review and approval processes. Provides a deep understanding of professional services methodologies, approaches, metric creation and management to oversee complex, multi-work stream efforts, to bring functional depth as well as solid project management skills to work collaboratively with the customer resources and the project team to deliver successful outcomes. Act as 2nd tier escalation point on all projects. Drives continually customer satisfaction improvement.

Palo Alto, Ca, Us

Plan, execute, and finalize projects within triple constraints of delivering on time, within budget and scope objectives. Acquire resources and coordinate efforts of team members to deliver projects according to plan. Identify, effectively communicate, and resolve project issues and risks. Coach, mentor, and motivate team members influencing them to take positive action and accountability for work. Implement best program management methodologies as well as assist sales team with additional growth opportunities. Partner with the Account team to demonstrate business value and deliver business outcomes to customers.

Armonk, New York, Ny, Us

Managed customer expectation and relationships related to Collaboration Services, Field Services, and Service Desk. Successfully managed an international cross functional team never missing a contractual Service Level Agreement. Supervised Contract and Vendor Management. Assisted in the successfully renegotiation of a new multi-year contract. Executed financial management and successfully managed a Multi-Million dollar P&L. Continually grew revenue and gross profit year on year.

Armonk, New York, Ny, Us

Supervised a technical delivery team of 15 Unix, Intel, SAN, and Network Administrators. Implemented formal processes for change and incident management. Participated in the Kaizen process to assist in the development of a global build process. Prepared key reports and communicated monthly with Executives.

Armonk, New York, Ny, Us

Stepped in and turned around an at risk project, the build out of two customer data centers with over 700 devices, by building and deepening customer relationships. Implemented process and procedures to streamline the server builds to more accurately and effective report status. Fostered a positive cross functional relationship with Australia.

Armonk, New York, Ny, Us

Assisted in managing IBM’s overall service relationship with GMAC. Supervised a team of 8 individuals to ensure high client satisfaction while providing excellent and outstanding service delivery. Instrumental in streamlining GMAC ITIL processes with concentration on change, problem, and incident to expand the value of the IBM services delivered. Continually drove outstanding service in a client environment characterized by a high degree of complexity. Fostered a positive open relationship with all suppliers that supported the customer.

Armonk, New York, Ny, Us

GMAC Web Hosting (2006 - 2007)Managed customer expectation through participation in daily, weekly, monthly meetings with key client personnel. Implemented formal project management processes and procedures to maintain control of multiple, parallel projects. Improved customer relations and satisfaction through clear, concise written and verbal communications. Analyzed and solutioned customer issues while reducing the impact to the customer and applications.

Armonk, New York, Ny, Us

Armonk, New York, Ny, Us

Streamlined processes related to change, incident, and problem to better meet customer needs while maintaining customer satisfaction. Participated in daily, weekly, and monthly meetings to increase customer relations and customer satisfaction. Assisted in key decision-making regarding best practices as it related to change and incident management. Participated in root cause analysis for incidents to drive process improvement plans. Optimized customer relations through effective communications both written and verbal resulting in outstanding customer satisfaction.

Managed four new initiatives through analyzing cost, mitigating risks, and creating project plans while delivering results on time, within scope, and within budget. Analyzed and solutioned customer issues while reducing impact to agents and maintaining customer satisfaction. Participated in meetings with key client personnel from multiple practices to assist with decision-making in regards to defining key business rules. Communicated key information such as new business rules, standards, and expectations to all personnel within twenty-four hours. Improved customer relations through effective communication both written and verbal.

Armonk, New York, Ny, Us

Researched utility industry and regulatory requirements then translated information into an employee training guide including industry knowledge, call tracking software, and billing system software for 100 plus seat call center. Delivered utility industry workshops to over 100 call center agents resulting in performance exceeding the 90% score required for certification. Streamlined training materials from a 1 month course to a 2 week course while maintaining the quality of training and reducing agent call handle time. Developed and delivered a written floor communication procedure for a call center to effectively deliver essential information to all agents within 24 hours. Coached and mentored 75 employees over a 2 year period by providing feedback in order to maintain quality assurance standards such as script adherence, delivery of accurate information, and acceptable call handle time. Implemented and conducted weekly team meetings to foster communication, build trust, and improve team morale.

Charlotte, North Carolina, Us

Directed the implementation of a Novell certification program in 2 area high schools, which included the successful installation and maintenance of 2 labs, the negotiation of needed hardware, the purchase of training materials and gained the required Netware certification. Implemented, successfully, the roll out of the Novell certification program to 3 additional high schools after first year. Trained students in computer software such as Word, Excel, PowerPoint, and WordPerfect to assist in the development of necessary computer skills needed in today's business world. Directed monthly staff meetings to communicate expected performance, review actual performance, and increased morale resulting in a more cohesive department. Coached and motivated a girl's high school softball team through positive leadership that led to reaching the state playoffs as a first year team.

Bs, Education

Bachelors Of Science, Business Education

Master'S Certificate, Project Management - Gwu