* Delivering a high standard of service to customers in a busy children's soft play centre *Supervising staff duties and training*Upkeep of entire soft play & kitchen areas. Maintaining both to a very high standard of cleanliness*Monitoring staff and taking corrective action when necessary to resolve customer queries*Communicating operational standards to ensure the smooth running of a shift*Day to day administration of the rota, including cover of sickness and leave *Implementing the company policies and procedures, including health and safety legislation*Ensuring, through effective leadership, an efficient and profitable operation*Ensuring the health and safety of customers and staff*Contributing fully to working within a team. Responding positively to colleagues and managing work instructions promptly• Regular use of Microsoft Word & Excel, Mailchimp, Facebook & email party booking• Scheduling parties & delegating tasks to keep the schedule running smoothly on very busy days• Planning & scheduling staff meetings• Liaising with both staff & customers from Fun Farm Day Nurseries(our sister company), at three different sites• Daily stock orderingSkills - *Working as a team player*Computer literate and organised*The ability to switch gears quickly & respond to constant phone calls & customer needs*Strong leadership skills, with the ability to coach and mentor well*Assertive communicator*Confident and self motivated*Reliable and able to use my own initiative when required*A passionate commitment to the business I work for *The ability to remain calm, patient and polite in stressful situations