Analyze sales trends to make effective buying decisionsMaintain in-stock fill rates established for the departmentDetermine when not to stock an item and work with the Product Manager to decide on a profitable exit strategyOversee and direct the activities of Purchasing Assistants to ensure purchase orders in the system are kept up to date and all appropriate communications are made on delaysManage and schedule inbound shipments Negotiate with vendors on terms/price/returns, etc.

Working manager of a team of 15 customer service specialists in Flooring, Surfacing & Hardware and ClaimsProject manager for new company websiteResponsible for creating and maintaining department budgetReview applications and resumes, interview candidates, make hiring decision and train new employeesWork closely with field sales representatives to solve customer problems and facilitate communication between the departmentAttend monthly Senior Management meeting to discuss financials, profitability and discuss company initiativesGather, analyze, and report daily/weekly/monthly service statisticsConduct monthly staff meetingsWork with customers and sales representatives to obtain all information and materials needed to submit claim to supplier Update daily an Excel spreadsheet of open claims and customer/supplier creditsMaintain all supplier guidelines for claim filingCode for accounting all customer and supplier credits

Assist real estate agents and home sellers with showings and inspections.

Supervise staff of seven employees in Purchasing, Customer Service and DistributionProcess purchase orders and maintain accurate and up to date lead time and availability for eight commercial salespeopleExpedite ordersAnalyze sales trends to make cost-effective purchasing decisionsManage and schedule inbound shipmentsMaintain vendor relations and negotiate pricingMaintain database including pricing updates and new item number entry

Working manager of a team of 8 customer service specialists for the Flooring DepartmenReview applications and resumes, interview candidates, make hiring decision and train new employeesDeveloped quality and productivity standards as well as a department procedural manual and a structured training programImplemented call monitoring and call accounting systems Structured employee incentive programs and initiated celebration of National Customer Service WeekConduct monthly staff meetings and provide employees with tools to maintain and increase service levels to both internal and external customers.Awarded Corporate Teamwork Award 2001

Supervised team of 10-18 phone specialistsMaintained quality control through monitoring, evaluating employee performance and conducting monthly performance appraisalsMonitored department call volume of 80,000 calls per month and coordinated work flowParticipated in training of department personnel and facilitated in the development of a new department training manualConducted weekly team meetings to update employees on new policies and procedures

Assisted specialists in interpreting policies and procedures and resolved complex problems regarding borrowers student loan accountsTrained and developed new employees, advised supervisor on employee progress and recommended additional training

Assisted borrowers with questions regarding their loan and discussed forbearance and deferment eligibilityCalled delinquent borrowers to make payment arrangement or discuss options for suspending payments to prevent default