Jodi Ann Bryan-Morrison Email & Phone Number

Office Manager• Managed entire office operations on a daily basis· Managed and co-ordinate office administrative procedures and reviewed, assessed and implemented new guidelines· Prepared personal and business tax returns and did bookkeeping as required· Determined task importance, delegated tasks to office support staff, while ensuring deadlines are met· Assembled information and prepare correspondence for clients· Undertook administrative activities as needed by organization· Supervise office services team members, hired and trained employees· Prepared inventory report and placed replenishment order for organization· Contributed in the preparation of operating budget and maintained budgetary controls· Conducted analyses and oversee administrative operations related to budgeting· Prepared bi-weekly payroll for all employees· Provide exceptional customer service at all times · Manage and prepare payroll for various businesses· Created tax return slips for various businesses and corporations· Earned the trust of clients through performing exceptional customer service· Recorded the inflow and out flow of monetary transactions daily

· Created the procedure manual for the Information Desk· Trained an employee on the operations of the front desk· Awarded employee of the quarter within the first 6 months of employment · Provided special services such as investment banking for clients with more specialized needs· Analyzed applicants' financial status, credit, and property evaluations to determine feasibility of granting loans· Stayed abreast of new types of loans and other financial services and products to better meet customers' needs· Meet and greeted members in a pleasant and polite manner· Assessed and advised members about their financial situations and payment methods · Prepared loan transactions, transfers, and withdrawals for members in a discrete manner· Followed up on various requests for members in a timely manner· Managed the telephone and switch board by answering and directing calls accordingly· Answered inquiries from public with courtesy and professionalism· Displayed a positive attitude at all times to members, employees, and management· Always kept members abreast about various promotions available

• Successfully managed the daily operations of Administrative office • Remained polite and courteous even under pressure from clients and management• Delivered customers exceptional service at all time • Prepared and proofread, and despatched invoices and letters to various clients for management • Received and related messages oral and written, to and from members of the public, city officials and competitors• Recorded the inflow and out flow of large amounts of monetary transactions • Arranged appropriate appointments for the Manager • Displayed firmness with clients when payments needed to be made• Managed customer journey (customer relationship management)

• Processed traffic tickets daily to be sent off to the courts • Prepared and sourced data for computer entry, by compiling and sorting information; established entry priorities• Answered telephone inquiries from public with courtesy and professionalism, and direct them to other departments or police stations accordingly • Prepared and typed correspondences, reports, and proofread documents

Project Mgmt Diploma, Project Management

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Bachelor'S Degree, Tourism And Travel Services Management

Tourism and Hospitality Management