Over 25 years of administration, management and operational experience. Currently 5 years in the non-profit sector managing administrative operations, grants, staff, HR, Finance, budget management Past: Key player in taking a one location business in a new industry to a multi million dollar organization opening 19 locations, including 11 franchises.-establishing operations in new locations-setting industry wide standards developing policy, procedures, best business practices and safety guidelines (both customer and staff)-operational management and auditing of multiple locations and personnel -business operations improvement-people, project and resource management- staff recruitment, training, mentoring, development and motivation - Customer experience and customer service -Liaison to franchise owners, key stakeholders, vendors, third party marketing and social media5