• High Performance Coaching •Working internationally with individuals, teams and groups to learn the skills and habits for higher performance in all areas of life resulting in more confidence, joy, motivation and productivity.• Lumina Spark Facilitation • Individual and team facilitation to increase self-awareness which enables teams to work better together and create better results. Individuals will improve working relationships & productivity and cope better with… Show more • High Performance Coaching •Working internationally with individuals, teams and groups to learn the skills and habits for higher performance in all areas of life resulting in more confidence, joy, motivation and productivity.• Lumina Spark Facilitation • Individual and team facilitation to increase self-awareness which enables teams to work better together and create better results. Individuals will improve working relationships & productivity and cope better with stress.• Lumina Sales Facilitation •Individual and team facilitation focused on both sides of the sales process to develop and empower sales and procurement professionals through alignment with the buyer's needs and removing ego from the sales process. Creating increased self awareness of how personality affects sales outcomes. Building relationships which continue to strengthen after the contract has been signed. Provides leaders the framework they need to inspire & enable improved performance.• Bespoke Business Consulting & Facilitation •Drawing upon my professional experience and background to provide customized management consulting, program development, group facilitation sessions and support to work through business challenges related to leadership development, performance management, organizational development, employee engagement and profitability.• Coaching Beyond Cancer •Facilitating group and individual coaching sessions focused on the skills and habits to live fully beyond a cancer diagnosis. Show less

The Experience Advisors is a Customer Experience ("CX") and Employee Experience ("EX") focused advisory, training and change management firm. We partner with clients to analyze and improve how customers and employees interact with their organization, and we use human-centred design in creating and customizing impactful experiences for the people who matter most. Our approach to helping our clients includes four project steps.• Discover: We employ data-driven research methods to ensure all… Show more The Experience Advisors is a Customer Experience ("CX") and Employee Experience ("EX") focused advisory, training and change management firm. We partner with clients to analyze and improve how customers and employees interact with their organization, and we use human-centred design in creating and customizing impactful experiences for the people who matter most. Our approach to helping our clients includes four project steps.• Discover: We employ data-driven research methods to ensure all projects start with an analytical and measurable framework.• Design: We design inspiring and unique educational strategies and experiences for your organization and its goals.• Deploy: We deploy projects and solutions with a practical and direct approach to ensure speed-to-insight and action.• Decode: We measure the results of our work to ensure it addresses your organization's challenges. Show less

Our vision is to radically change the way organizations serve their customers. We do this by providing consulting services on customer experience as well as through the development and delivery of instructor-led training.Name any company in the world and we will wager that their top leadership would love to say that 1) my employees are trained and engage and 2) my customers are happy. We help with both.As a Senior Facilitator with Customer Service Professional Network I work… Show more Our vision is to radically change the way organizations serve their customers. We do this by providing consulting services on customer experience as well as through the development and delivery of instructor-led training.Name any company in the world and we will wager that their top leadership would love to say that 1) my employees are trained and engage and 2) my customers are happy. We help with both.As a Senior Facilitator with Customer Service Professional Network I work with a collection of passionate trainers, analytical thinkers, and trusted advisors where we value working collaboratively and with a “let’s make magic happen” attitude.For over 20-years we have supported organizations across all sectors and industries as a trusted partner to design their Customer Experience strategies, empower them with the skills and tools to deliver upon the strategies and sustain their implementation through a community of CX professionals.Facilitation for line-level employees, managers and upper executives from a wide variety of industries. As well as individuals seeking professional development to advance in their profession or to improve their personal skills.Session Examples:• Corporate Customer Experience (CX) Training• Customer Journey • Communication • Difficult Conversations• Conflict Resolution• Employee Engagement• Diversity, Equity & Inclusion• Team Building• Certified Customer Service Specialist (CCSS) Bootcamp• Inclusive Leadership• Emerging Leaders Show less

Tricom is Canada's leading provider of facility maintenance service. Delivering seamless operational support to progressive building managers and owners. Offering over 20 years of facility management experience to our clients, passing on quality service, efficient operations and valued savings.• Design and implement business strategies, plans & procedures• Contribute to the establishment and achievement of performance and growth goals• Establishing policies that promote company… Show more Tricom is Canada's leading provider of facility maintenance service. Delivering seamless operational support to progressive building managers and owners. Offering over 20 years of facility management experience to our clients, passing on quality service, efficient operations and valued savings.• Design and implement business strategies, plans & procedures• Contribute to the establishment and achievement of performance and growth goals• Establishing policies that promote company culture & vision• Assist in daily operations of the company and executive team• Manage relationships with partners & vendors• Development of new business and acquisitions• Designed and built training, development and human resources programs Show less

Through regional and corporate synergies I provide added value to the regional hotels and realize additional savings and efficiencies for the hotels while supporting the four pillars (guests, colleagues, owners, brand) in each property. Oversee over $50 million in annual spend.• Execute within a fast paced, results driven organization committed to luxury service while optimizing profitability for stakeholders.• Responsibility for performance management and development of 12… Show more Through regional and corporate synergies I provide added value to the regional hotels and realize additional savings and efficiencies for the hotels while supporting the four pillars (guests, colleagues, owners, brand) in each property. Oversee over $50 million in annual spend.• Execute within a fast paced, results driven organization committed to luxury service while optimizing profitability for stakeholders.• Responsibility for performance management and development of 12 colleagues.• Work closely with the hotels to seek and analyze spend synergies and leverage spend to consistently deliver over $150K in savings per year within the region.• Implement best practices in procurement and supplier management to support business objectives.• Maintain strong working relationships with strategic suppliers to assure cost, quality and delivery targets are met.• Oversee the development and execution of sourcing strategies across all categories within span of control including targets, timelines and resource plans.• Scope includes hard goods and services for all aspects of the hotel operations including facilities services, operating supplies & equipment, furniture, fixtures, food and beverages.• Executive facilitator (Transformer) for Accor's in house "Heartist" program focused on colleague engagement and building a common guest experience based on a common language and shared values. Show less

FM Facility Maintenance provides clients with a measured, managed and guaranteed maintenance program that delivers predictable results. Focussed on C-stores, retail and restaurants, FM manages 35,000 client sites across North America through a network of over 7000 service provider partners handling 2 million service transactions per year.• Delivered over $500,000 in client savings and increased profitability through strategic sourcing and vendor negotiations.• Project managed… Show more FM Facility Maintenance provides clients with a measured, managed and guaranteed maintenance program that delivers predictable results. Focussed on C-stores, retail and restaurants, FM manages 35,000 client sites across North America through a network of over 7000 service provider partners handling 2 million service transactions per year.• Delivered over $500,000 in client savings and increased profitability through strategic sourcing and vendor negotiations.• Project managed 16 trade national RFP covering interior and exterior trades for reactive and preventive maintenance contracts valued over $9 million in invoice volume.• Developed, led and implemented sourcing strategies and contracts for facility maintenance services across North America. Focussing on food and beverage equipment service needs totalling over $80 million in annual spend.• Ensured client coverage, preventive maintenance and full service agreements were negotiated and executed to drive net margin and profitability.• Managed sourcing activities by preparing, issuing and evaluating bid and RFI/RFP requests.• Negotiated and finalized price, quality and delivery. Developed optimization scenarios for awards.• Utilized scorecards to monitor, evaluate, manage and counsel service provider performance.• Position ending due to downsizing and restructuring of Canadian operations. Show less

Reporting to the President, I led the purchasing function of this 119 unit, 83 year old, multi-brand (FSR & QSR), award winning hospitality organization. With over 16 million meals served per year I was responsible for all food, non-food, smallwares and distribution contracts and the performance and development of two direct reports.• Negotiated contracts resulting in > $350,000 in savings.• Analyzed supply chain and implemented procedural changes to reduce order processing… Show more Reporting to the President, I led the purchasing function of this 119 unit, 83 year old, multi-brand (FSR & QSR), award winning hospitality organization. With over 16 million meals served per year I was responsible for all food, non-food, smallwares and distribution contracts and the performance and development of two direct reports.• Negotiated contracts resulting in > $350,000 in savings.• Analyzed supply chain and implemented procedural changes to reduce order processing time. • Implemented farm to fork strategies for key products which managed costs, ensured quality standards were achieved and managed risks for high profile products. Show less

Reporting to the Vice-President of Marketing for this national QSR delivery/ take-out chain, I was accountable for all food, packaging, smallwares and distribution contracts including direct to store distribution for beverages. Managed the supply chain across Canada through six distribution centres servicing 175 locations facilitating $135 million in annual sales with two direct reports.• Completed comprehensive end-end analysis of key business relationship and streamlined production… Show more Reporting to the Vice-President of Marketing for this national QSR delivery/ take-out chain, I was accountable for all food, packaging, smallwares and distribution contracts including direct to store distribution for beverages. Managed the supply chain across Canada through six distribution centres servicing 175 locations facilitating $135 million in annual sales with two direct reports.• Completed comprehensive end-end analysis of key business relationship and streamlined production and distribution resulting in $500,000 in cost reductions.• Implemented brand standards and quality assurance procedures across all products and packaging which limited liability, reduced costs and provided marketing opportunities.• Managed new product development and launch including packaging, labelling, logistics and forecasting. Show less

Accountable for the development and implementation of training strategies, plans, and processes to support organizational goals. Managed, led and motivated team of five trainers.• Developed a needs assessment process and created an instructional design process with appropriate delivery methods and post-training evaluations.

This organization was a public-private (P3) with the provincial government specifically targeted to find long term employment in the hospitality and foodservice industries for income assistance recipients. My position included recruiting employers and matching clients to available positions.

• Airline Catering • Harvey's • Swiss Chalet • Corporate Purchasing Responsible for managing the smooth flow of products and menu development process. Upheld HACCP standards at all points from delivery through to production. Quality Assurance auditing throughout supply chain and service. Committed to continuous improvement by identifying and acting on opportunities.

Responsible for business development including end user independent operators and street accounts. Relationship building with distributor sales reps to drive sales.

Managed food court operations, full service restaurant and licensed kiosks pre & post security in Toronto's Pearson International Airport.

Hired on contract to get operations established with a tight go live date and execute Grey Cup operations at Ivor Wynne Stadium.

Employed part time while completing my undergrad degree.Worked in Foodservice Operations for one year.Promoted to Operations Manager overseeing four licensed outlets and event catering.

Front line operations experience in Food & Beverage both front and back of house. Housekeeping & Concierge

Worked front line operations as a hostess, bartender, server in restaurants, Skyboxes and special event catering. Promoted to manager of Sightlines private members restaurant. Opening team at Gretzky's. Leader for special events including the All-Star Game & the Toronto Blue Jays World Series championship.

Worked in housekeeping in high school and completed a co-op internship including experience in all aspects of the hotel operations. Worked at the Delta Chelsea & Delta Meadowvale.