We are a veteran-family owned business operating locally from Overland Park, KS. Since relocating to the KC Metro area, we have woven ourselves into the fabric of the community. We are dedicated members of our local church, contributors to organizations that assist veterans and the less fortunate locally and abroad.We hold honesty, integrity and hard work as the pillars of our business model and strive to be living examples for our children to emulate.Our business specializes in full indoor/outdoor cleaning and upkeep. Here is how it works:- You have a need for cleaning/lawn services (most of us do)- Contact Bates Grout 2 Grass - Schedule a consultation to discuss the scope of the job- Set recurring visits that fit within your schedule, budget and need(s).Below are some of the services we provide:-Sweeping/Mopping/Vacuuming-Full bathroom/Shower-Kitchen appliances/Counters/Cabinets/Dishes-Glass/Windows-Furniture polish/Dusting-Fan blades/Base boards-Laundry - Wash/Dry/Fold/Hang-Trash/Recycling/Glass-Organizing - Closets/Cabinets/Garage/etc.-Errands/Misc. - Post office/Grocery store/Gift wrapping, Meal preparation -Lawn care - Mowing/Hedge trimming/Edging/Blowing/Leaf removal/Seeding/Fertilizing/Weed treatment-Pressure washing-Electronics installation & setup - Example: Ring doorbell, Surround sound, Game consoles, "Smart" Technology, Audio/Music equipment, PA Systems, etc.-Small payload haulingBy choosing Bates Grout 2 Grass, you are supporting veterans, local faith-based business owners!Psalms 46:1 "God is our refuge and strength..."

Household management, gardening &/or poor attempts to grow things, meal preparation and culinary teacher, errands (expert user of GPS), arts & crafts, accounting, building maintenance which primarily consists of a "Honey Do" list, first aid including treatment of wounds invisible to the adult eye, educator skilled in asking Google, family therapist, appointment scheduling, dog walking &/or being walked by the dog, sports coach, laundry, master philosopher in all questions beginning with "Why?", locater of all things lost and more. Especially skilled in self sacrifice, commitment, flexibility, patience, adaptability, surviving on little sleep and drinking massive amounts of coffee.

• Manage departmental direct reports to growth of 10-25 Corporate Trainers & E-Learning developers; tripling the number of employees in the department within a 5-year span• Schedule and/or facilitate new hire training, continual education, management training and coaching sessions for approximately 1,000 internal remote and onsite employees• Oversee product training for approximately 8,000 external clients• Facilitate internal Leadership Trainings, Gallup Strengths Finder assessments, Emotional Intelligence exercises, employee coaching and career discovery sessions• Conduct companywide needs assessment to identify skills or knowledge gaps to be addressed • Track companywide KPI’s, determine areas of focus and implement changes to obtain desired result • Partner with hiring managers and Human Resources to satisfy recruiting, hiring and training needs • Annual travel to condensed areas of remote Customer Care Representatives to host ABC Connect Live events in Arkansas, Florida, Georgia, and Texas• Ensure team remains subject matter experts in ABC software, associated platforms and general technical knowledge

• Lead Corporate Trainers & E-Learning developers• Scheduled and/or facilitate new hire training and continual education for approximately 1,000 onsite and remote employees utilizing Adobe Connect, Skype for Business and previous LMS• Coordinated team responsibilities and tracked progress and completion of assignments and projects • Created new and maintained existing training curriculum and content for the internal knowledge base • Facilitated communication between the team, management and other company stakeholders• Provided feedback in hiring and performance evaluations for team members• Provided direction to team members to assist in obtaining career goals and objectives

• Delivered instructor-led classroom and remote trainings utilizing Adobe Connect, Skype for Business and current LMS• Designed and prepared continual education courses for existing employees• Participated in the creation of self-led recorded trainings stored in current LMS• Contributed creative ideas for process improvement and new training methods and techniques • Maintained updated curriculum database, training records and learning activities • Served as departmental liaison between the employees and departmental leaders throughout training• Remained knowledgeable of all current and future company platforms

• Supervised a team of 20-25 Remote Customer Care Representatives• Provided employees with timely, effective and accurate performance reporting information, including regular team meetings• Performance based coaching sessions and customized development plans using reports, feedback and call analytics information • Administered annual evaluations and verbal or written warnings as needed• Developed and implement reward and recognition programs, projects and initiatives • Responsible for the growth and development of both the leaders and representatives • Career advancement through exceptional attendance and performance: Customer Care Representative 2007, Customer Care Team Lead 2008, Customer Care Supervisor 2009

• Assisted Human Resource Manager in hiring and recruiting by screening applicants and conducting interviews with qualified candidates both in person and over the telephone• Conducted new hire orientation for all employees to familiarize with company policies and procedures• Responsible for accurate completion of company, state, and federal new hire paper work in accordance with applicable laws• Assisted in suspension, termination, and other disciplinary action • Human Resource consultant for night production staff• Assisted in promotional incentives to increase staffing retention • Acted as evening Receptionist when needed and train new staff upon request• Monitored interviewing floor for policy violations and efficiency• Career advancement through exceptional attendance and performance: Research Interviewer 2001, Supervisor 2002, Receptionist 2003 and Human Resource Assistant 2006