Jodi Newman work email
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Jodi Newman personal email
I have a passion for helping others, and for technology. I have great patience for end users, and take great care to provide the most excellent customer service. My call times are low, and my resolution rates are high. I love my career though my first priority is family. I find a good work/life balance to be extremely important.
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I.T. SupervisorCherokee Health Systems May 2024 - PresentMorristown, Tennessee, United States -
It End User Services ManagerStowers Machinery Corporation Nov 2023 - Apr 2024Knoxville, Tennessee, United States -
Information Technology Help Desk CoordinatorStowers Machinery Corporation Nov 2022 - Nov 2023Knoxville, Tennessee, United States
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Faa Tier 2 Remote Deskside SupportSaic Sep 2022 - Nov 2022Provide extensive desktop and application support on a Tier 2 level -
Faa Tier 1 Service Desk AgentSaic Oct 2020 - Oct 2022Public Trust ClearanceProvide Tier 1 and Tier 2 Technical Support for Federal Aviation AdministrationUtilized Remedy for TicketingProvide account administration via Active Directory, Azure, and proprietary systemsSupport PCs, iOS devices, and PrintersSupport VPN, VDI, Endpoint EncryptionSupport an expansive list of software
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Toyota Tier 1 Service Desk AgentSaic Mar 2020 - Oct 2020Provide Tier 1 Technical Support for ToyotaUtilized Service-Now for TicketingUtilized Bomgar for remote supportProvide account administration via Active Directory and AzureSupport PCs, iOS devices, Printers, and proprietary devicesProvide support via Phone and EmailSupport VDI, VPN, VMwareSupport many proprietary applicationsFirst line of contact for Production line issues
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Tier 2 Technical Support Logmein AgentGc Services Limited Partnership Jul 2019 - Mar 2020Knoxville, Tennessee AreaProvide Tier 2/3 Technical Support for K12 Homeschool Program's Parents and StudentsPC, Printer, and Peripheral SupportBasic Networking SupportUtilize Salesforce for TicketingSupport for Microsoft Office, McAfee, and proprietary education applications Provide support via phone, chat, email and LogMeIn sessionsFinal level of support
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Service Desk AgentSaic Apr 2016 - Oct 2016Oak Ridge, TnProvide Tier 1 Technical Support for SAIC Corporate UsersProvide First Line Support for all issues and Escalated Issues as Needed. Utilize Ticketing System to record and track IssuesProvide account administration via Active Directory MMC Snap InsSupport Remote Access, VPN, VDI, PKISupport McAfee Endpoint Encryption and AntivirusProvide Support for Outlook 2010-2016, Outlook Web, via Exchange 2010
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Xbox Technical Support AgentSutherland Global Services Oct 2015 - Apr 2016Provide billing and technical support to customers in Work From Home environmentMaintain excellence in customer service via a variety of metricsUtilize Tools and Resources to assist customers with Hardware issues for Xbox One and Xbox 360 -
Helpdesk SpecialistSaic Nov 2013 - Apr 2014Oak Ridge, TnProvide Tier 1 Technical Support for SAIC and LeidosProvide First Line Support for all issues and Escalated Issues as Needed. Utilized BMC Remedy Ticketing System to record and track IssuesProvide account administration via Active DirectorySupport Remote Access, VPN, VDISupport Symantec/McAfee Endpoint Encryption and Antivirus
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Customer Account Executive I.P SupportComcast Cable Apr 2013 - Nov 2013Knoxville, Tennessee AreaProvide technical support to Internet and Phone subscribers in a call center environment.Guide customers through resetting modems and routers, basic IP settings and controls, basic email and browser settings.Diagnose and Troubleshoot modem functionality and signal levelsMaintain a variety of metrics and constantly strive for the highest performance. -
Easytech Technician / Sales AssociateStaples Sep 2012 - Mar 2013Oak Ridge, TnProvide Excellent Customer ServiceMaintain Technology DepartmentAssist customers in Technical purchases, Questions, and Training on Desktops, Laptops, Tablets, Networking Equipment, Printers, etc.PC and Peripheral support, troubleshooting, repair, and maintenance. -
Cashier/ StockerUnited Grocery Outlet Aug 2007 - Feb 2008
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Customer Service AssociateJc Penney Co Nov 2006 - May 2007
Jodi Newman Education Details
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Central High School -
Morgan County Vocational Technical School
Frequently Asked Questions about Jodi Newman
What company does Jodi Newman work for?
Jodi Newman works for Cherokee Health Systems
What is Jodi Newman's role at the current company?
Jodi Newman's current role is IT Support Supervisor.
What is Jodi Newman's email address?
Jodi Newman's email address is jo****@****bal.com
What schools did Jodi Newman attend?
Jodi Newman attended Tennessee College Of Applied Technology - Harriman, Central High School, Morgan County Vocational Technical School.
Not the Jodi Newman you were looking for?
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1 +121488XXXXX
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Jodi Newman
Sonora, Ca7poly.ie, ebay.com, ebay.com, sbcglobal.net, plantronics.com, poly.com, airbnb.com3 +140837XXXXX
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4uw.edu, washington.edu, u.washington.edu, washington.edu
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