Jodie Bates Email and Phone Number

I deliver IT systems and process training at Boult Wade Tennant on a part time basis. This training include, Microsoft Office 2016 & 365, EPO Online Filing, Corseach, Inprotech, iManage 10, Mimecast, WinScribe (Author and Client), Kofax Advanced Power PDF, GoBright, Docusign, ADP, LastPass and Laptops.This roll is new to the firm; therefore, I am working with many areas of the firm to create a robust induction training plan for all new starters and approaching stakeholders across the firm to identify key areas where IT training is required.Key duties: Learning Needs Analysis Gap Analysis Design classroom training Design eLearning Deliver training Evaluate training Improve company training processes and procedures More recently, in my spare time, I have started delivering one to one support to people at home on Microsoft Office. This varies from people who want to build upon their current skills or learn a newer version of Microsoft Office or people who are preparing to a Microsoft Office Specialist exams from Specialist level to Master in Microsoft Office 2016 to Microsoft Office 2019.Skills• I have good social and customer service skills• I enjoy working as part of a team and independently• I am fully computer literate in Microsoft Office Education / Training:Robust IT2016-2017Microsoft Office Specialist (MOS) 2013 MasterDPG Plc2015 - 2016CIPD level 3 diploma in learning and development Kirkpatrick bronze certificateSouth Essex College2014 - 2015City & Guilds CiLEX level 3 in Legal SecretaryDr Byte (UK) Ltd2008 - 2012City & Guilds Business Administration Level 3OCR Functional Skills ICT Level 2Level 3 Communication skillsCity & Guilds PTTLS Level 3City & Guilds NVQ for IT Users Level 3City & Guilds Advanced Diploma for IT Users Level 2OCR Key Skills Application of Number Level 2OCR Key Skills Communication Level 2Microsoft Office Specialist - Word 2003 Expert