Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients. Washed and disinfected kitchen area, floors, tables, tools, knives and equipment. Displayed enthusiasm and knowledge about the restaurant's menu and products. Effectively listened to, understood and clarified guest concerns and issues. Received frequent customer compliments for going aboveand beyond normal duties and immediately reported accidents, injuries or unsafe work conditions to management.

Handled the day-to-day running of the care home activities, ensuring high levels of productivity and cognitive progression. Created itineraries, booked travel, and managed expenses for employees to ensure clients had day trips booked to boost social interaction out with the care home. Analyzed departmental documents for appropriate distribution and filing. Researched and updated all required materials needed in order to coordinate daily tasks. Supported Senior Coordinator in improving operations and resolving issues to deliver top-notch customer service. Planned and implemented over 200 activities per month focused on supporting clients physical, psychological and social needs. Responsibly managed and planned to ensure consistent smooth running of activities. Ensuring the master calendar of events and organized volunteers was kept up to date and relevant. Ensuring a welcoming and supportive environment to encourage participation to both clients, family members and volunteers. Managed safety concerns and adhered to all compliance requirements.  Performed initial client assessment and analysis to ensure clients were receiving the best care. Devised new programmes and monitored the progress of clients. Consistently managed client needs through current care planning resulting in positive environment for individuals. Guided clients on proper nutrition and exercise habits. Developed new or modified existing routines to avoid injuries, maximise effort and facilitate client attainment of personal fitness goals.

Providing support in social, physical and emotional areas to assist clients with integration into local community and assisting clients to continue to live independently within the community whilst complying with SSSC guidelines. Working closely with individuals to establish and deliver to their specificneeds and care plans. Delivering an exceptional level of service to each individual by listeningto concerns and answering questions. Raising concerns that the individual has to linemanager, in order to provide a safe working environment for both the individual and worker.Carrying out day-day-day duties accurately and efficiently, consistently managing client needsthrough assessing the clients needs daily to ensure they are receiving a positive careexperience. I also work with individuals who suffer from severe mental health issues, I havebeen trained in NHS approved training in order to work with individuals who presentchallenging behaviour.

Supported individuals to achieve their personal outcomes as detailed within the individual’s support plan. Carrying out supports, whilst promoting independence and choice during. Providing direct individual care aimed to promote and prompt with personal hygiene, nutrition, prevention of skin breakdown, rehabilitation and safety. Maintaining accurate records of individuals care, condition, progress and concerns. Supporting individuals moving in and out of beds, showers, wheelchairs and cars. Supporting individuals comfort and safety by adjusting beds, bed rails, pillows and bedside tables/equipment. Supported individuals with showering, oral hygiene and grooming.I support individuals by administering medication, monitoring expiry dates of medical supplies and medications. Scheduling and supporting individuals to appointments and reporting any unusual circumstances in the individuals condition or environment and raising concerns to management. Adhering to policies and procedures to work quickly and efficiently within the set time-frames. Promoting and supporting individuals to keep a clean, healthy and safe environment. Using outcome star to ensure that the individual’s goals are at the core of what we do and promoting independence. Carrying out daily money checks, bank reconciliations and cheque requisitions on behalf of the individual to ensure there is no discrepancies. Taking responsibility if concerns arise and reporting this to management.I have been keen to develop by undertaking additional duties within my role as a Health and Wellbeing Assistant. This has included completing handovers to ensure the shift runs smoothly and coordinating shifts by delegating tasks to other staff members. Completing both online and practical training. Updating care plans and finance folders. Updating office paperwork sheets, answering individual’s calls for care and inbound calls from other agencies.