Jodie Edwards Email and Phone Number

•Delivering exceptional sales performance against agreed KPIs and be determined and results focused•Managing inbound calls to ensure SLA’s are achieved•To answer customer enquiries ensuring the highest levels of customer service•Have strong communication skills•Good accuracy and attention to detail •Regularly completing modules on Financial Conduct Authority/ Financial Crime/ ISO

I worked in an Inner City Primary School in Liverpool England. I am an enthusiastic Practitioner whose main philosophy is to ensure that all of the children with whom I work are well cared for, feel safe, learn and know that they are a young person of importance who’s voice and opinion matters. Having worked in a primary school for 4 years I consider myself to be a valid team member, enabling myself as an individual and as a team member to be practical, flexible reliable and helpful. I consider my personality to be kind, thoughtful and helpful as well as using common sense with a good sense of humour when appropriate. My Role also has the following responsibilities: • Key worker for child with SEN needs • Small focused group work• Display work• Organisation of books • Speech and language intervention• Playtime/dinner time supervisor • Support of Swimming after school club • Support for Musical Theatre club • Supervisor of school walking bus (collecting children from pick up points and walking • safely to school

As with all aspects of this role in the restaurant, dealing with the public and having my effective organisational skills, this enabled me to enjoy this job and carry out my duties with a common sense personality. The duties required a sensible manner and I was often complimented in carrying this role out successfully. • Customer Service• Taking Orders• Coffee and Alcohol drinks making • Till Handling

Having worked in a busy high street coffee shop chain, I have many transferable skills and having had practical responsibilities and roles within this role, it enabled me to build confidence with the public as well as having the social skills to deal with people from all walks of life. Health and Safety was also a big aspect in this role, ensuring myself, colleagues and the public were safe in any given situation in this busy and at time demanding setting. I was also responsible for the following aspects; • Cash Handling/ Banking • Shift Leader • Opening and closing the store • Daily Shift plan • Customer Service • Ordering supplies • Cashing up