To ensure projects and change initiatives meet objectives on time/budget by increasing employee adoption and usage and minimise usage. Focus on the people side of change, creating and implementing change management strategies and plans.- Successfully led the change stream through a new HRIS solution impacting 5000 employees over 2 years. Deliverables including detailed change impact assessments across various persona groups, developing communication plans, leading and developing training strategies, facilitating change champion forums, supporting and contributing to business readiness stakeholder meetings, developing content for internal intranet site, developing a unique strategy specific for mobile application roll-out to operational workforce. - Led the change team through Microsoft to Google transition, identifying and on-boarding ambassadors across the nation to disseminate change activities locally, provided support through communities and forums, developed communication plans including posters, supported ambassadors through training plans and coached team members where resistance was identified.

Provided day to day support to the business on system activities and identify opportunities for further improvement. Ensured all regulatory reporting requirements were met and managed and developed ongoing relationships with Partners. Directly responsible for:* Operational Delivery - Management of support activities including system support and technical expertise, regulatory reporting, vendor management, business improvement opportunities, streamlining support to business providing 'value add' service* Leadership - Build diverse and high performing team, set clear objectives, coaching team members, provide feedback on team member performance, enhance overall team performance, effective mentoring and performance management, setting stretch goals for the team that align with business unit goals* Relationship Management - being a conduit between business and IT on support & improvement activities, build strong relationships with peers across the business, engage the team to build strong relationships and deliver great customer outcomes, engage management and promote business & technology strategies and solutions which drive an agile culture, promoting a collaborative culture* Customer Focus - engage the team to build strong relationships and deliver great customer outcomes, enhance customer experience by focussing on customer service improvements, translate unmet customer needs to business opportunities, build close transparent partnering relationships with customers* Planning & monitoring - Manage teams resources and workload forecasting, think commercially and identify opportunities to grow the business through day to day activities

Provided technical and process support to system users, gathered requirements for small enhancement and project deliverables, facilitated partnership operational meetings, acted as senior member of the team in the absence of the manager

Leader of 10+ administrators providing service to customers relating to superannuation products. This included coaching, training, performance reviews, customer escalation point, thorough understanding of products and services, platform SME