Jodie Watson Email and Phone Number

Manager for Americas procurement help desk for coupa and concur system.

Led billing team responsible for recording over $120M in Supplemental revenue, accounted for accurately billing and collecting accounts receivable timely. Implemented process efficiencies initiatives to decrease manual inputs and increase productivity, focused on increasing revenue. Worked with cross-functional teams to achieve value added results. Continuously monitored performance utilizing KPIs to ensure standardization of processes. ACHIEVEMENTS:* Developed strategies to drive key metrics focused on decreasing AR, DSO and customer disputes. * Provided expertise to the Asset Utilization Management technology team, focused on implementing a system to decrease manual inputs for over 50 Supplemental services, accounting for over $30M annually.* Reduction of over 95% of Supplemental suspense, resolving root cause issues and ensuring accurate billing to our customers.* Continuously monitored performance, utilizing KPIs to ensure standardization of processes, evaluate the effectiveness of strategies to maximize profitability and effectively manage risk.* Managed departmental operations, resource management, professional development, communications and collaboration, strategic planning and performance improvement.* Identified and led process improvement initiatives to increase revenue capture, improve efficiencies and streamline work allocation.* Through targeted field studies, led cross-functional team to recognize opportunities to identify process gaps and increase revenue.* Collaborated with various departments to ensure alignment of goals and communicate value to senior executives.

• Provide individual and group advice, guidance, and professional support to CSX Management regarding interpretation and application of employee relations, labor agreement and associated policies, practices, and procedures.• Implemented core planning strategies to effect consistency with corporate headquarters overall planning objectives.• Hire best possible candidates, improved orientation and training program to maximize performance and retention • Charging & Hearing Officer – interpret labor agreement, discipline and claims handling locally and throughout Intermodal network.• Developed effective partnership with local labor representatives to provide open communication.• Organize and coordinates high profile events/tours.• Provide key training to newly appointed Terminal and Administrative Managers around the network.• Primary Customer Service Lead for the Terminal: Ensures that customers are serviced in timely manner, adequate equipment on hand to satisfy demands, and reporting to Operating system.• Using best practices to maximize employee potential by fostering a positive work environment that promote employee morale by developing interpersonal relationships within all levels of the organization.• Developed a “user friendly” in-gating process using independent research and analysis with technology support.

Successfully hired 100% local workforce for new technically advanced Hub Terminal in Northwest Ohio