Jodie Baker Email & Phone Number

Bahrain

finditbh, empowers local businesses by providing them with an immediate online presence as well as a unprecedented set of business tools, for inventory management, marketing and analysis, increasing their efficiency and competitiveness. We enable consumers to search, buy and support local, keeping Bahrain money, in Bahrain.

Bahrain

finditbh.com, gives businesses an online presence and access to an unprecedented range of business tools for marketing, management and analysis, increasing their efficiency and competitiveness. We provide consumers with an up-to-date source, to search, buy and support local, keeping local money in the local economy.

Melbourne Vic

Melbourne, Victoria, Australia

Provided one on one coaching support to investors through a 12 month education program.Assist clients with all their property finance needs.

Sydney, New South Wales, Australia

Achievements:• Management of over 147 injuries since financial year 2008-09 with 0 Lost Time Injuries• Commitment and detailed involvement in Brisbane Base Leading Indicator project with success of 97% results• Monthly representation at monthly safety summit to develop safety action plans• Exceeded target for SAFE program (target was 90%, achieved 97%)• Successful vote and implementation of EBA8 (Long Haul) allowing development of new organisation (Qantas Domestic Limited) to be introduced as the future employer of all Long Haul Cabin Crew which decreases per FTE cost to the business• Successful vote and implementation of EBA8 allowing decreased per FTE unit costs and an increase in FTE unit productivity• Completion of Flight Attendant Annual Performance Review providing specific feedback and development• Established a campaign to attract and recruit flight attendants to the CSS role. This was such a success, having increased the application pool from 3 to 370, hence the upgrade program is now used as the recruitment standard within Qantas Cabin Crew• As part of the national project team, we developed and rolled out the new class of Premium Economy Cabin on 747 aircraft and established the service standards as well as the training and development of all Long Haul crew to meet cabin requirements and standards• Focus groups with high performing team members (Long Haul and Short Haul) to identify service improvement strategies. This information was then used to implement training plans for all Long Haul and Short Haul crew in order to meet the identified strategies• Investigated, developed and implemented an opportunity to increase revenue into the business via the sale of alcoholic beverages on board aircraft• Significantly increased the recovery of outstanding Duty Free debt, some crew incurring $25,000+ debt. Initially the team debt totalled approximately $80,000 after the recovery work, this amount reduced to $1,983 and continued to decrease

Shannon, County Clare, Ireland

Pan-European Communications is apart of The Link Group, a subsidiary of Deutsche Post, based in Shannon, Ireland. It is a 150+ seat multi-lingual outsourced call centre with its clients based throughout the UK, Europe and the US. Language services provided include French, Dutch, English, German, Spanish, Italian, Portuguese and Japanese. The call centre provides both inbound and outbound sales and customer contact services.• Successfully negotiated and secured all signed up all new business during employment.• Development of Quality measures and standards• Positive promotion and development of Direct Reports• Reduction in staff turnover• Development and implementation of 360 degree performance review for all employees• Developed and implemented quantifiable KPI’s for Operations.• Process engineering and continued re-engineering to improve profitability and project success• Establishment and ongoing management of organisation structure• Development of detailed monthly cost report• Development and implementation of shift plans specific to projects to reduce costs whilst increasing project success.• Continued developments of strategies to reduce costs and improve profitability

Sydney, Australia

Halescom was an outsourced web enablement company. One of the services provided to clients is outsourced e-fulfillment including website design and development, procurement of products, assistance to end customers, processing customer orders and distribution to end customer as an outsourced service.Responsibilities included:• Identify and approach potential clients in order to close sales and increase contracted clients.• Clearly understand and identify clients needs and develop solution to meet the clients requirements• Establishment of a Call Centre to support client e-shopping sites to provide sales and service• Developing specification requirements and sourcing an ACD/CIM and CRM systems and for researching and appointing a distribution partner. • Development of all processes and procedures for call protocol, verifying customers, processing orders, liaising with suppliers and distribution company with a strong emphasis on the interaction of technology with business practices.• Development and management of department business plan and sales strategy. • Development and adherence to Client Service Level Agreements for outsourced service provision.• Planning and development of inbound and outbound telemarketing campaigns.• For entire e-fulfillment services provided to clients including product procurement, online merchandising, together with the call centre and distribution activities.• Organisational efficiencies, call centre benchmarking and the development of internal service agreements.• Assistance in sales process from direct selling, to supporting sales representatives by providing presentations and developing client solutions • Sales solutions implementation• Product/solution development and sales• Development of automated client invoicing systemDevelopment of Call Centre/Distribution business plan

Graduate Certificate In Management, Business Administration And Management, General

Education record