Jodie W. Email & Phone Number

Basingstoke, Gb

Basingstoke, Gb

New York, Ny, Us

I reduce cybersecurity risk relating to human factors by creating and maintaining a security awareness program that aligns with business objectives and compliments the organisational culture. I am incredibly passionate about security awareness and culture, and take great interest in psychology.I am responsible for building Infor’s internal security awareness strategy. I: • Assessed Infor’s culture and built the security awareness initiatives around it.• Regularly run phishing simulations. I have reduced the average click rate by 50%. Average report rates exceed click rates. • Created and lead our phishing investigation and remediation team.• Present and select training materials.• Write security articles and newsletters• Producing customer-facing security documentation.• Manage our internal security websites and other resources. • Come up with innovative ideas for managing people’s learning experiences to increase security awareness through continuous research.

New York, Ny, Us

I was manager to a team that handles security awareness, policy, documentation and SOC audits. I demonstrated servant leadership style and received outstanding reviews. I interacted directly with customers, helping to meet their requirements around our SOC audits. I implemented new processes to fix problems, fill gaps or improve on current processes.My position was dissolved after a re-org when the new CISO joined.

New York, Ny, Us

I provided 3rd line desktop support to IT users primarily within the UK but often across the whole of EMEA. I provided a high level of customer service whether it was face-to-face, over the phone, or via email whilst adhering to SLA timeframes. During my time in this role I received multiple recognitions from customers and managers praising my efficiency and understanding for their issues. I was solely responsible for the administration of the starters and leavers process, ensuring IT equipment was ready/returned on time and assigned to the most appropriate engineer depending on availability and location. I also ran bi-weekly new hire on-boarding sessions where I would go through basic IT processes with new employees and answer their queries. I also contributed to the SCCM and anti-virus teams, helping to resolve product-specific issues with advanced troubleshooting skills and helping to improve processes.

Amersfoort, Utrecht, Nl

To provide 1st and 2nd line support to all IT users, resolving user requests in a timely manner and coordinating 3rd line support. I assisted in the configuring and building of new PCs, laptops and phones, the configuration and administration of user accounts and IT assets, maintenance of IT documentation, and changing of back-ups. This role helped me build my skills on efficiency and productivity as I frequently had to switch between a variety of routine tasks in order to work to high levels of accuracy whilst multi-tasking and maintaining quality.

To provide a high level of customer service throughout the store and help customers find their ideal fashion fix by asking open-ended questions to select a style to suit their personality. My day-to-day operations varied from advising customers in the fitting room, serving at the cash desk, processing deliveries, maintaining shop floor standards and ensuring organisation in the stock room for easy replenishment.

(Msc), Cyber Security & Human Factors

Bsc (Hons), Computer Forensics & Security

Btec National Diploma, It Practitioners

Gcse