. Managing and building strong relationships with VIP clients, and HNWI/ UHNWI . Offering bespoke travel itineraries and personalised luxury travel services . To work with clients on a variety of lifestyle requirements, by securing exclusive items, restaurant reservations, tickets to sporting events and luxury / VIP experiences.

. Managing all aspects of event planning, meeting strict deadlines and budget demands. Oversee client experiences from conception through to post-event, managing on-site preparations, event production, and event breakdown, ensuring consistent, high-level service throughout all phases. Nurture and build relationships with clients, venues, and other industry contacts . Plan and facilitate logistics for each event, including contract negotiations, guest lists, venue preparation, presentation materials, security, catering, entertainment, transportation, equipment, decor, and marketing materials

• Screening all calls and enquiries for the MD• First point of contact for anyone calling, emailing or visiting the Managing Directors office• Making quick and confident decisions for the business in the Managing Directors absence • Diary and inbox management for the Director, Head Chef and Restaurant Manager• Coordinating and managing the office supplies• Managing the MD’s expenses.• Managing and maintaining the staff accommodation and properties owned and rented by L’Ortolan• Creating contracts for all employees, managing holiday allowance for all departments and maintaining all departments HR records • Coordinating recruitment for all departments of the property, office, kitchen and front of house• Liaising with recruitment agencies, screening candidates, organising and holding interviews• Handling sensitive HR material.• Co-ordinating the monthly payroll for all employees within the company each month. • Manage and organise the company Christmas party along with all other social or work events• Organising dinners and lunches on behalf of the MD social and personal • Taking minutes and Senior Management and Operations meetings • Booking and organising all private dining reservations, weddings, exclusive events and off-site catering events• Creating detailed function sheets, function forecasts, travel arrangements, table plans and menus for each bespoke booking• Organising menu tasting and co-ordinating all show arounds and business entertaining within the restaurant

• The first point of contact for all guests to the house, visiting for lunch, afternoon tea, dinner, or drinks• Overseeing all private events, restaurant guests and resident guests welcome and experience at Cliveden • Booking events and dinners for VIP guests and residents of the hotel• Printing and maintaining function sheets, reservations sheets, restaurant menus, bar lists F&B & Housekeeping department• Showing potential private event clients and guests around the property • Coordinating great hall, lounge and bar area of the hotel and ensuring smooth 5* service at all times• Ensuring guests are greeted and taken though to the restaurant in accordance with our SOP’s • Ensuring there is a clear link between restaurant and kitchen at all times during service. • Assisting with other areas of the hotel with service. i.e. helping guests check in, taking guests to rooms, assisting with concierge request.• Maximising all business coming into restaurant, highlight room for promotions and ensuring we are consistently operating at maximum capacity.

• Being the first point of contact for anyone enquiry about a stay or activities at Cliveden House• Proactively transferring and directing calls to the correct departments within the hotel (.i.e. residents, management offices, reservations, special events)• Taking bookings for Hotel reservations, Lunch, Afternoon Tea, Dinner reservations and all boat hire bookings.• Working with Travel Agents to organise itineraries for long stay guests (i.e. out of house reservations, organising transport for guests and tickets to various events. • Creating daily charts to track progression of the reservations team and to highlight upcoming busy periods. • Carrying out detailed checks on all reservations in the form of a 7 day check, a 48 hour check• Ensuring that the correct and important details of various reservations are highlighted to each department.