Jodie Dunn, Mba Email and Phone Number

• Responsible for providing exceptional customer relations support for our online Financial Services client. • Help our client's with issues they encounter, and make every client's experience with support an exceptional one. • Provide timely responses to client emails• Strong conflict resolution skills and ability to effectively communicate difficult outcomes while maintaining a positive customer experience• Independently resolve problems by clarifying issues, researching and exploring answers and alternative solutions, thinking outside the box, implementing solutions, and when necessary escalating unresolved problems.• Approach issue resolution with efficiency, empathy, and professionalism.• Demonstrate a true passion for serving customers and resolving issues.• Works with customers to ensure satisfaction in such areas as quality, service and problem resolution.• Creatively and proactively drive continuous improvements that lead to delighted customers/service.• Ability to multi-task and adapt to changes quickly.• Ensure client files are accurate and updated.• Ensure all interactions are held with the highest level of confidentiality.• Answered constant flow of customer call with minimal wait times.• Provided primary customer support to internal and external customers.• Responded to customer requests for products, services, and company information.

Accomplishments:• Created and maintained well-organized electronic and hard copy files to support business processes.• Pro-actively contacted clients to ensure success of the systems.• Assisted with on boarding and new hire process and paperworkResponsibilities:• Handled accurately and efficiently Admin & Business Support – Data Entry Operations• Collaborated with operations team to provide excellent customer service and foster positive work environment.• Coordinate on-boarding requirements to ensure compliance to client on-boarding policies prior to start of assignment; follow-up with suppliers and or managers if items are not complete.• Handle customer complaints, provide appropriate solutions and alternatives, ensuring the resolution of issues in a timely manner, with follow-up when appropriate.• Keep records of customer interactions, process customer accounts, and file documents by using our support ticket system.• Responsible for updating Quickbase database, Mtrac Tech’s Customer Relationship Management (CRM) system, for the collection and management of client data.• Provide timely and accurate information to clients regarding information, application statuses and equipment information requests.• Pull and report data from numerous databases (Using Excel, Access, and/or other data management systems).• Evaluate requests for system modifications and enhancements’ makes modification and thoroughly tests before moving to production.• Support the on-boarding process for Mtrac Tech customers

Accomplishments:• Performed data manipulation to ensure the quality of healthcare reports, created and updated over 300 reports per week.• Trained and mentored other Data Analysts.Responsibilities: • Coordinated statistical data analysis, design and information flow.• Advanced proficiency in all aspects of Excel.• Experienced in preparing detailed documents and reports while managing complex internal and external data analysis responsibilities.• Maintain essential reporting pertaining customer service.• Respond to customer inquiries and requests and resolve issues efficiently and professionally in a call center setting.• Used Excel formulas to automate data manipulation, reducing data processing time by 20%.• Collect, analyze, and report data to meet customer needs.• Ensure client issues are addressed to the client’s satisfaction and are documented.• Use Customer Relation Management (CRM) system to document, track, and follow up on customer interactions, transactions and resolution.

Accomplishments:• Decreased office expenditures 30% by implementing needed skills on standardizing ordering procedures• Develop a system to bring 1200 monthly dosimetry badge returns from 92% to 99.2%• Managed the general office including purchase of office supplies, answering incoming calls, responding to emails, and troubleshooting IT issuesResponsibilities:• Respond to requests to assist and make decisions without supervision.• Identified and analyzed problem areas, or anticipated changes in methods or requirements. Develops recommendations, options and advises management officials of the potential impact in implementing recommendations.• Maintained accurate inventory of institution property, equipment and operational supplies.• Coordinated high-level technical data and engineering presentations.• Supported departmental communication and training program development and implementation.• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.• Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.• Manage appointments and meetings to include preparing agendas.• Established and maintained files in accordance with business files maintenance.• Opened and routed all mail, orders office supplies, codes and reviews all paperwork necessary for the executive to approve Created and maintained files to be electronic.• Maintained all information of personnel, managed and processed payrolls and updated records on a regular basis

Supported executive level staff and managed all essential tasks. Job qualifications include the following:• Assisted patrons in the use of library resources. • Organized and maintained periodicals, prepare volumes for binding• Organized and maintained library files• Operated and maintained materials and audiovisual equipment• Implemented ID badges using digital camera and computer• Worked on various committees• Participated in new student orientation activities• Assisted in the maintenance of the physical environment of the library. • Inventoried books, equipment, filmstrips, videotapes, audio records and cassettes. • Assisted with computer instruction. • Assisted faculty and staff with supplies, mail, and questions• Organized and maintained filing system for financial records and credit card purchases• Documented and maintained inventory campus wide