Jodie Jones

Jodie Jones Email and Phone Number

Committed to Customer Success. Advocate for Digital Transformation and Change Management. @ The Toro Company
Jodie Jones's Location
Greater Minneapolis-St. Paul Area, United States, United States
Jodie Jones's Contact Details

Jodie Jones personal email

n/a

Jodie Jones phone numbers

About Jodie Jones

Proven ability to leverage a diverse skillset to develop effective solutions for business challenges. Talent for driving enterprise growth through exceptional application support and continuous process improvement. Demonstrated aptitude for configuring and implementing critical software systems and methodologies. Highly analytical with a variety of technical proficiencies and demonstrated capacity to be an effective leader.

Jodie Jones's Current Company Details
The Toro Company

The Toro Company

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Committed to Customer Success. Advocate for Digital Transformation and Change Management.
Jodie Jones Work Experience Details
  • The Toro Company
    Business Analyst, Hosted Business Systems
    The Toro Company Jan 2024 - Present
    Minneapolis, Minnesota, Us
  • The Toro Company
    Business Analyst/Salesforce Administrator
    The Toro Company Dec 2018 - Jan 2024
    Minneapolis, Minnesota, Us
  • Sun Country Airlines
    Online Customer Interaction
    Sun Country Airlines Nov 2017 - Dec 2018
    Minneapolis, Minnesota, Us
    Oversee the strategic direction of online customer channel management including application administration, operational analysis, and process improvement. Propel customer growth through management of social media platform engagement. Develop metrics, reports, and informational structures to empower effective decision making.Key Achievements: Created process improving email engagement and reducing response time by up to 35%.  Enabled efficient utilization of customer feedback through custom reports, metrics, and analysis structures.
  • Oracle
    Sales Consultant Oracle Customer Experience Suite
    Oracle Jan 2016 - Jun 2017
    Austin, Texas, Us
    Led end-to-end solution development while gathering business requirements and managing a range of critical processes and services. Participated in influential discovery and process review sessions that drove improved methods of resolving a broad spectrum of client issues. Managed Oracle’s ‘Configure, Price, & Quote Cloud (CPQ)’ and ‘Customer Experience Cloud’ (CX) products to design and implement sophisticated business solutions.Key Achievements: Nominated and accepted into Oracle Leadership Program (EAGL) for fiscal year 2017. Supported over 13 key accounts with over $2M in revenue.
  • Sun Country Airlines
    Salesforce Administrator, Group Sales Specialist
    Sun Country Airlines Nov 2014 - Jan 2016
    Minneapolis, Minnesota, Us
    Spearheaded reporting, analytics, improvement, and maintenance processes involved in supporting the entire Salesforce platform. Guided software documentation procedures that enabled training and knowledge development for internal sales practices. Functioned as subject matter expert for sales and product development business units while collaborating with numerous cross-functional teams. Key Achievements: Propelled sales revenue increase of 50% for 2015 group travel programs while doubling YOY sales in 2016. Designed customized reports and dashboards for all levels of management. Created and implemented a unique platform configuration consisting of product hierarchies, business rules, and objects that captured accurate sales metrics for disparate departments. Produced innovative training program ensuring increased user adoption and enabling ease of use.
  • Jodie Jones Travel
    President, Independent Travel Consultant
    Jodie Jones Travel Feb 2010 - Mar 2015
    Comprehensively managed all facets of the business including daily operations, customer relationships/experiences, and sales. Ensured top-tier customer experiences while driving knowledge enhancement of key products and services. Key Achievements: Doubled YOY sales revenue by independently building client base and establishing long term relationships. Maintained ‘Destination Specialist’ status for primary vacation markets out of Minneapolis. Implemented sophisticated CRM systems that supported client profiles, preferences, and travel portfolios.
  • Utc Aerospace Systems
    Manufacturing Engineer
    Utc Aerospace Systems Jun 1995 - Jun 2000
    Charlotte, Nc, Us
    • Provided process engineering support and technical management in the manufacture of silicon based pressure sensors and electronic assemblies for the aerospace industry. • Created and maintained necessary processes and procedure manuals for the assembly of the product. • Satisfied and supported manufacturing operations in the highly regulated aerospace industry.• Performed troubleshooting and diagnosed defect and failure modes, evaluated and analyzed in process test data, reported on process trends and proposed strategies for continuous improvements.• Collaborated on cross functional teams in the sales and business development of new product requirements, cost and budget, and program schedules. • Worked extensively on both the vendor side and the customer side to ensure product requirements and quality were met.

Jodie Jones Skills

Leisure Travel Tourism Business Travel Customer Service Travel Management Adventure Travel Travel Planning Cruises Hotels Tour Operators Revenue Analysis Travel Incentives Event Management Incentive Travel Customer Relationship Management Cx Software As A Service Cpq Srm Software Cloud Computing Customer Experience Travel Insurance Enterprise Software Social Media Saas Business Development Continuous Process Improvement Pre Sales

Jodie Jones Education Details

  • University Of North Dakota
    University Of North Dakota
    Mechanical Engineering

Frequently Asked Questions about Jodie Jones

What company does Jodie Jones work for?

Jodie Jones works for The Toro Company

What is Jodie Jones's role at the current company?

Jodie Jones's current role is Committed to Customer Success. Advocate for Digital Transformation and Change Management..

What is Jodie Jones's email address?

Jodie Jones's email address is jo****@****cle.com

What is Jodie Jones's direct phone number?

Jodie Jones's direct phone number is (949) 481*****

What schools did Jodie Jones attend?

Jodie Jones attended University Of North Dakota.

What are some of Jodie Jones's interests?

Jodie Jones has interest in Science And Technology, Children, Education.

What skills is Jodie Jones known for?

Jodie Jones has skills like Leisure Travel, Tourism, Business Travel, Customer Service, Travel Management, Adventure Travel, Travel Planning, Cruises, Hotels, Tour Operators, Revenue Analysis, Travel.

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