Jodie Nolan Email & Phone Number

Dublin, County Dublin, Ireland

Strategic, Communications and Engagement Department

Stokes Place

Intern at the House of the Oireachtas where I carried out administrative work. This entailed transferring data from Microsoft Office into the Database. I also attended various meetings concerning different subjects and early stages of potential Amendment Bills.

➢ Responsible for managing, developing, and engaging 13 team members to ensure that KPI’s and SLA’s are achieved – 10 sales reps, 3 account managers.➢Supporting team manager and performing management duties when manager is absent or out of office➢ Responsibilities include reports and analysis of team performance on a daily basis; monitoring call quality, adherence and conversion rates for quality and guideline compliance➢Assisting management with the hiring processes and new team… Show more ➢ Responsible for managing, developing, and engaging 13 team members to ensure that KPI’s and SLA’s are achieved – 10 sales reps, 3 account managers.➢Supporting team manager and performing management duties when manager is absent or out of office➢ Responsibilities include reports and analysis of team performance on a daily basis; monitoring call quality, adherence and conversion rates for quality and guideline compliance➢Assisting management with the hiring processes and new team members - training new members/ transitioning staff into the Sales to Activation role➢Providing encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.➢Conducting one to one reviews and performance meetings daily and weekly focusing on KPI’s & achievements.➢Ensuring quality customer service, including interacting with customers, answering customer enquiries, and effectively handling escalated customer complaints➢Working directly with the Learning & Development Department to ensure a smooth GTM launch of all new products and offers. Show less