• Pioneered ETL pipeline in building and maintenance of reliable data mart as the foundation for analysis projects and fast adaptation to changing business needs, thus increasing efficiency and creating significant time-savings per project• Reported directly to management team on data-driven and actionable insights, to support strategic direction at the organisational level, through predictive trending and evidence-based studies• Projects taken helped the business to improve cost efficiency, optimise resource allocation, streamline operations, cope with rising costs and dynamic changes in the healthcare landscape, and support the growth of programs that improve patient experience and outcomes• Stakeholder management and data analytics advisory for cross-functional teams (clinicians, sales, clinic operation teams etc.) within the company and with external clients• Automated operational reporting of performance metrics and trending through visual story-telling in Tableau and Power BI• Assisted in audit investigations and data validation processes to help reduce risk• Mentored interns and new hires in learning the business and skills required to succeed in their roles

• Analysed real time data and presented clinic key performance indicators (KPI) and trends to clinicians and operations team. Analysis and recommendations were provided to improve operational workflows and ensure KPI targets were met.• Supervised a team to manage day-to-day clinic resources and appointment scheduling for medical and surgical specialties in SOC, to facilitate daily operations and fulfill patient and clinician requirements.• Automated reports for appointment error identification and costing documentation for finance department using Excel, thus saving manhours.

• Analysed and presented on surgical trends based on type of surgery admission, clinical specialty, length of stay, etc. in a data storyboard to highlight gaps for improvement and provide recommendations.• Planned for the construction of the Elective Care Centre through value-adding to infrastructural design, designing streamlined future patient journeys and facilitating effective communication between healthcare professionals and consultants.

• Enhanced efficacy of Up-Conversion Nanoparticles (UCNs) and gained knowledge and experience in energy transfer theories, functional design, experimentation, presentation and report writing.• Learnt techniques for and assisted in usage preparation of Transmission Electron Microscope (TEM), X-Ray Diffraction, Energy-Dispersive X-Ray Spectroscopy on a Scanning Electron Microscope and Spectrofluorometer.• Generated 3D models using 3ds Max graphics programme for visualisation of nanoparticle design and illustration of internal energy migration.

- Research Internship at the Institute of Soldier Nanotechnology (Massachusetts Institute of Technology), under the mentorship of Professor Paula T. Hammond- Investigated the synergy of various materials, including polymers, as inter-diffusion barriers for improved control of sustained release of siRNA, which contributed to the development of wound healing applications- Proposed and designed research hypothesis, collaborated with relevant laboratories and communicated the results analysis in a written report and presentation- Inspired by others' passion for their field, their perseverance and their insatiable capacity for learning

- Studied the fabrication of novel micro-particles with wound healing properties, through training technical laboratory skills on the job as well as developing logical thinking skills, under the mentorship of Associate Professor Loo Say Chye Joachim and Dr Baek Jong-Suep