Monthly reporting to Keller Williams Realty International (KWRI) by the third working day of the following moth of all production and accounting figures. Computerized bookkeeping and general computer experience. Facilitated payroll for the market center via third party vendor Paychex. Processed commission payments upon closing and file compliance. Market Center liaison to the CPA. Managed and maintained vital office files including accounting files, general ledger files, associated files, employee files, listing files, contract pending files, and closed contract files. Coached agents within the market center to establish personalized roadmap to obtain financial and personal goals to positively contribute to office engagement and retention. Collaboratively built robust monthly training calendars for specific upcoming internal and external training and learning opportunities to ensure agents at all experience levels have access to streamlined, relevant, and valuable business strategies for implementation

Maintained relationships with 270+ agents and provided guidance wih production, commission, ad strategic business planning. Managing and executing all commission payment activities and agent account. Maintained broker escrow account for any and all earnest money transactions. Assisted with monthly reconciliation and transmittal process. Frequent use of Microsoft Office (word and excel) products and Google Workspace (Gmail, calendar, docs, sheets, slides, and drive).

Managed multiple contract, budgetary and personnel deliverables for 40+ sites. Established relationships with multiple workforce centers and job banks throughout the state to maintain ample applicant flow. Maintained leadership communication throughout region with numerous levels of client management.

Managed the site cleaning contract for thirty five on and off campus buildings totaling 6.25 million square feet with 100+ employees. Maintained quality assurance and budgetary components for all senior management reporting structure. Collaborated with senior management and client to update and modify the Day Staff cleaning model. Provided leadership, training, and guidance while mentoring direct reports and departmental staff of 100+ in order to foster the best-in-class customer service model. Accomplished various staffing challenges through direct recruitment and established relationships with various resources. Established a functional and mutually respectful relationship with SEIU #26 representatives to ensure adherence to union collective bargaining agreement.

Managed the service contract for nine buildings totaling 1.5 million square feet with a staff of 40+ and directed facility service and hospitality activity or five Class A buildings. Developed and administered an operating budget, monthly variance and activity reports to senior management within a 2% margin. Ensure that collective bargaining agreement policies were adhered to with SEIU #26. Developed and executed staffing plan and cleaning specification for newly constructed building. Facilitated management policies, procedures, and contract with specialized emphasis on LEED certification and green cleaning initiatives.

Provided administrative support for Facilities/Space Planning Development - Arranged for meetings, conferences and appointments etc., Managed scheduling conflicts. Drafted correspondence, presentations, reports, memos, minutes, including independent composition; documented minutes, policies, procedures and guidelines for submission for publication to senior management. Composed, designed, edited and prepared various correspondence, documents and reports for the department including spreadsheets, graphs and charts. Processed department timekeeping and employees changes. Assisted with preparation and tracking of departmental budgets. Maintained and prepared payment processing for outside contractors and vendors. Maintained and updates corporate documents (i.e. policies and procedures, organizational charts and announcements).