Jodi Freedlander Email & Phone Number

Hunt Valley, Maryland

• Subject matter expert and group lead of department overseeing bankruptcies, new applications, and credit refund balances. Assist staff with questions to ensure proper and timely customer responses.
• Oversee credit balance refunds including researching new addresses to send checks to, resolving customer issues, and disseminating new checks.
• Monitor credit refunds in queue to ensure previous refunds were not dispersed, approving and denying the refunds.
• Track check data and transfer balance refund files to vendor on a daily basis.
• Ensure payments are appropriately refunded and process return check payments.

• Coordinated tasking with multiple programs, including customer service, to ensure timely review of credit inquiries.
• Processed credit inquiry removal requests from customer or security operations to determine fraud.
• Reviewed bankruptcy statuses on customer accounts to flag bankruptcies and terminate account usage.
• Monitored the pending deceased queue to confirm dates of death.
• Ensured customer complaint escalations were completed within the required 24-hour time frame.
• Oversaw the payment cancellation report involving customers with filed bankruptcies who had upcoming payments scheduled.

• Coordinated and reviewed email inquiries to research reported issue and provide customers with timely and accurate responses.
• Monitored new application declinations to provide correspondence on why the application was denied.
• Oversaw customer account updates to ensure all cases (e.g., account consolidations, late charges) were completed timely.

• Managed medical records to ensure proper entry and tracking, including ensuring appropriate merges occurred while tracking and coordinating a high-volume of office workload.
• Oversaw the scanning and tracking of all medical records into an electronic system, ensuring all pages were properly and clearly scanned.

• Maintained stringent timelines, providing accurate and timely customer service support.
• Conducted various types of data entry tasks, utilizing an array of computer skills across three different computer systems.
• Obtained workload from a queue, working independently to ensure assignments were completed by the corresponding deadlines.
• Received 12 Top Performer awards for maintaining the highest number in productivity and 10 Top Performer Runner-up awards for consecutive months.
• Received Notary Public.