Jodi Kiser-Galinato Email & Phone Number

North Las Vegas, NV, US

Las Vegas, Nevada Area

• Serve as first point of contact for escalated financial advisor issues. Mentor team members in metric adherence, goal setting and execution of career plan. Report monthly to upper management on team progress in a.
• Trained and mentored Brokerage Service new hires. Provide continued feedback for new hire training material and subject matter.
• Committee member for corporate knowledgebase called ASK. Organized and facilitated quarterly ASK events. Committee member for employee engagement brining improved technical resources to service delivery.
• Backup support for Call Center Management group in the Las Vegas call center. Assisted internal employees in obtaining segments for escalations, technical issues and follow up calls.

• Assisted internal partners and customers with technical questions regarding installation, configuration and connection to the internet. Mobile device support including software installation and activation of dual mode.
• Maintain high quality of support with an average in the 90 percentile with minimum hold times and zero after call work.
• Awarded bonuses every month for a combination of adherence, quality, service metrics and first call resolution percentage.
• Nominated Spirit Team Leader for my team.

Las Vegas, Nevada Area

• Assisted internal partners and customers with technical questions regarding installation, configuration and connection to the internet. Mobile device support including software installation and activation of dual mode.
• Maintain high quality of support with an average in the 90 percentile with minimum hold times and zero after call work.
• Awarded bonuses every month for a combination of adherence, quality, service metrics and first call resolution percentage.
• Nominated Spirit Team Leader for my team.

Conduct individual or group consultations focusing on skin care.Teach simple color techniques to bring out natural beauty.Provide creative gift baskets for corporate, or individual gift giving needs.

Support and guide Weight Watchers Members in their efforts to safely reach and maintain their individual weight goals by helping them to feel cared for, part of the group, well-informed, and motivated to succeed. Also responsible for on-site meetings in corporate offices, medical facilities and schools.

Managed a team of support analysts in performing upgrades, database design, tuning and recovery as well as hardware and software troubleshooting.

Advanced support of database software and optical subsystems. Consulted on large upgrades and conversions for strategic customers such as Bell Atlantic, Proctor & Gamble and Presbyterian Health Center. Provided 24x7 dial-up support as needed.

Provide on-site consulting services and telephone support with emphasis in SAP configuration and integration to strategic customer accounts such as Hastings Entertainment, Southwestern Bell and Farmland.

Provide database and optical storage support to customer base.

• On-site consulting services and telephone support to strategic customer accounts with emphasis in SAP configuration and integration. Key Contribution:
• Identified a product defect at Hastings Entertainment. Created a reproducible test case for engineering, which facilitated a fix for the customer.
• Assisted in database design and data migration for Southwestern Bell. Created new database and unload/load scripts to format data for specific data type conversion.
• Local support, instruction and upgrade of Farmland’s database integration with SAP.

Computer Science, Health Information Systems, 3.9

Deans list every session since Spring 2009 term.

Education record