- Meet with customer to collect requirements - Complete project documentation in support of IRS Enterprise Lifecycle (ELC) process- Create additional documentation, such as workflow diagrams and screen mockups, needed by the development team

• Meet with customer to collect requirements • Complete project documentation in support of IRS Enterprise Lifecycle (ELC) process• Create additional documentation, such as workflow diagrams and screen mockups, needed by the development team

• Manage project; establish monthly development goals, keep up with team progress, communicate progress to stakeholders• Understand existing processes and make recommendations for improvement; serve as SME for the development team• Act as Product Owner and manage Product Backlog• Facilitate communication with customer, users, developers and management on every aspect of the project• Document requirements in the form of user stories, workflow diagrams, mockups/wireframes, and any other format users or developers need• Give presentations to stakeholders, as needed, including demos of system functionality• Schedule and lead meetings with stakeholders• Lead UI design activities; ensure good user experience• Prepare and execute test scripts; coordinate reporting and resolution of defects• Develop and maintain training materials for the system under development

• Conduct meetings with customer to collect and validate requirements • Complete project documentation in support of IRS Enterprise Lifecycle (ELC) process• Create additional documentation, as needed by development team, to facilitate development• Participate in design sessions to ensure traceability from requirements to design• Prepare test cases and perform QA testing

• Primary liaison between customer and development team• Learn existing system and document requirements in the form of use cases• Perform QA testing

• Conduct requirement-gathering interviews with customer• Translate business problems and needs into formal requirements documents (including use cases)• Collaborate with Architect and Developers in defining system requirements and in system design meetings• Verify traceability of requirements in design and test plan documents• Prepare training material and lead training sessions• Prepare test scripts and perform QA testing; ensure system outcomes align with requirements• Use TIBCO iProcess™ Suite to build workflow processes

• Manage client projects, including new client implementations as well as new products for existing clients; involved coordination of internal and external resources from kickoff meeting through post-mortem review• Interact extensively with clients and staff, identifying existing and potential problems with system data and/or programs• Coordinate and facilitate meetings with internal team and clients; document outcomes and distribute to team; follow up on outstanding deliverables as needed• Evaluate changes that users recommend; act as user advocate and direct team on bringing to fruition• Gather requirements to facilitate development of client-specific web-based enrollment systems; document and maintain requirements in Covantage Planning Guide • Create test cases and perform QA testing; ensure transactions processed through enrollment system align with requirements• Serve as subject matter expert (SME) for internal staff on client needs and project requirements• Design, develop and implement training programs and documentation; conduct training sessions as needed• Perform root cause analysis to clearly identify where problems lie; correct through collaboration with technical staff; summarize and report program/data problem requests for technical staff through Bugzilla; includes problems with both data files (proprietary layouts and HIPAA-compliant 834 format) and the web enrollment system• Maintain policies and procedures of system as well as user documentation• Support systems and add value to client through productive client relationships, providing public/client relations and up-selling activities

• Directed client service efforts for fully-insured and employee leasing clients• Prepared marketing tools and presentations for clients; gave presentations as needed• Developed proposals for prospective clients• Participated in “Next Generation” database conversion project as a liaison between technical staff and user communities• Managed tracking of system enhancement requests and testing of changes• Coordinated efforts to redesign company website• Worked with actuarial staff to maintain proposal system• Managed various Provider Relations projects for the VP of Administration• Developed and maintained departmental production reports • Member of Provider Relations Quality Management Committee; responsible for oversight of the department's quality improvement initiatives