Jodi King Email & Phone Number

Reno, NV, US

• [Formally Highmark Health Solutions]
• Test third-party applications for compatibility and optimal performance, collaborating with vendors to troubleshoot and resolve software issues.
• Utilize Postman for testing API endpoints, verifying data returned, and ensuring the accuracy of API result for Clinical Utilization Management tool for Outpatient, Inpatient, Behavior & Pharmacy authorizations.
• Conduct training sessions for customer and internal users. Create customer training documentation.
• Capture and document defects in test case scenarios, providing comprehensive details for each step, including error descriptions, reproduction steps, expected and actual results, and accompanying screenshots.
• Collaborate with developers to troubleshoot and resolve issues found during ticket triaging, ensuring efficient resolution and seamless project progression to meet business requirements.

Diemen, Noord-Holland, NL

• [Temporary Position]
• Acted on incoming clients and work site employees benefit inquiries related to Medical, Dental, Vision, Supplemental, enrollment, eligibility, administration, payroll deduction, Flexible Compensation, Health Saving.
• Provided first and second line application support on mobile device and desktop application by resolving technical questions and communicating solutions directly to the customer.

Warrenton, Virginia, US

• [Temporary Position] Pandemic Unemployment Customer Support Analyst for New York City Aided customers and provided services to the public in accordance with quality and quantity standards mandated by various laws.
• Integrated claims using a Mainframe and Intranet database tools. Answered calls using the Verizon InContact Softphone call center manager.
• Proactively developed training and reference documentation for additional employee onboard training sessions. Job-shadow host for live training sessions with new hires.
• Performed research using online tools to quickly identify and resolve complex unemployment insurance benefit questions and issues.

• Serve as a business analyst, providing customer support and point of contact in translating business needs to software development team for ePrescribing tools, including implementation of Controlled Substance.
• Reduce 42% of ePrescribing errors by facilitating weekly customer meetings to review issues and implementation of solutions to eliminate electronic prescription errors.
• Dramatically support the Drug Enforcement Agency of Electronic Prescribing of Controlled Substances using a two-factor authentication to allow pharmacies to receive, dispense and archive electronic prescriptions by.
• Decrease support calls by 32% by creating software online help documentation and specialized User Guides for LTC Facility, Prescriber and Retail.

• Managed complete aspect of software development life-cycle, to include creating, and executing UAT for web-base Admin Portal tool and windows 8 based kiosk software (ATM, Loyalty Rewards, CRM & Admin Portal.
• Reduced customer support calls by collaboration on building an ‘Administrative Portal’ to view all transaction details and history for hardware and software issues.
• Improved teamwork by serving as a single point of contact for seven developers, and facilitation of weekly project updates to include; project timeline, functional requirements, deliverables, software bugs and business.
• Foresaw an opportunity for gathering business requirements, writing technical documentation, execution of UAT, user training and conducting software demo’s to potential clients.

• Managed complete aspect of software development life-cycle, to include creation, and UAT for front-end and back-end banking software. Provided business analysis support to bank project managers to ensure business.
• Saved 50% of the database administrator’s audit hours, by designing and testing a Security Audit report that tracks all software modification functionality done by user ID.
• Identified security risk for application log in access, and worked with a core project team to design, create, set up, and execute UAT job role log in enhancement to current banking software program.
• Decreased customer support calls by 75% after updating and creating online software support documentation and one-on-one & group training sessions.

Santa Clara, CA, US

• Hewlett-Packard spin-off of to form Agilent Technologies, an electronic measurement division of a $5.8 billion global test and measurement company, which includes; life sciences and chemical analysis. (Promoted to) SOX.
• Saved 1,200 hours and $26,250 in labor costs annually by automating manual project billing system.
• Increased Sarbanes-Oxley audit accuracy rate from 60% to 90% by implementation of finance functionality rules.
• Achieved 100% Sarbanes-Oxley External Compliance Audit pass rate three years running by creating internal testing and controls.
• Saved 960 work hours and $38k yearly by implementation of centralized Oracle identity management tool.QA Analyst | Software Trainer Served as team member responsible for Oracle ERP implementation across 30 countries..
• Produced $1.2 million savings by developing and delivering ongoing in-house versus third- party training for Oracle order management module for thousands of employees globally across U.S., Asia and Europe.

Houston, Texas, US

• Hewlett-Packard is a technology company; it brings together a portfolio that includes printing, personal computing, software, services and IT infrastructure.Served as a project manager, providing help desk support and.
• Achieved 42% customer support call reduction by creating and presenting training for financial tool roll-out.
• Facilitated sales team’s support of clients by designing web-based product building tool for third-party supplier components.
• Decreased customer support calls by 20% after Supply Chain tool rollout by launching and facilitating client feedback meetings.