Performs assigned operations (commercial, retail and/or private client group) within assigned market of on-site branches in Washington state. Interacts with branches as subject matter expert and active team member in supporting branch growth and goals to ensure sound operational understanding and implementation of operational procedures. Ensures successful results in each branch in areas of compliance and loss control through employee training and direct monitoring of tasks. Makes recommendations to management on organization and workflow. Establishes communication, training and reporting process to ensure branches are operating to most current operational and security processes. Acts as primary resource for branch personnel to clarify and verify operating procedures and policies. Jointly responsible along with branch management for successful Retail Quality Assurance (RQA) reviews/audits.