- Managed classrooms of 30+ students and taught up to 180 students per semester, demonstrating exceptional organizational and leadership skills applicable to IT team management.- Taught critical thinking, teamwork, and collaboration skills while fostering a strong foundation in computer science principles.- Prepared students for industry-recognized certification exams, achieving high pass rates through effective instruction and support.- Developed and implemented lesson plans and projects that emphasized problem-solving and technical proficiency.- Established a productive and engaging learning environment, effectively managing diverse student needs and behaviors.

IT Director- Leadership & Team Management: Supervised and mentored IT professionals, fostering collaboration and professional growth while maintaining a productive work environment.- Agile Methodologies: Successfully implemented agile methodologies across IT projects, improving project delivery timelines, team efficiency, and stakeholder satisfaction.- Resource Management: Planned IT budgeting, procurement, and resource allocation, optimizing operational costs and ensuring the timely acquisition of critical technologies and tools.Infrastructure Management:- Oversaw the administration of SCCM, Active Directory, and Group Policy, ensuring seamless system configurations and security compliance.- Managed hybrid IT environments, including physical servers, virtual machines (VMs), and cloud infrastructure, ensuring high availability and scalability.Technical Expertise:- Spearheaded security initiatives to protect company assets, data, and systems from cyber threats.- Supervised database management, ensuring data integrity and accessibility.Data Analytics & Dashboards:-Utilized advanced analytics tools to create real-time dashboards and actionable insights, empowering leadership to make informed decisions.Key Achievements:- Reduced system downtime by 25% through infrastructure modernization.- Migrated outdated, legacy systems for user management, Active Directory, Group Policy, security, and email to modern hardware and software platforms, improving system reliability, security, and performance.- Implemented a robust security framework that achieved full compliance with industry standards.

- Supervised IT operations across multiple locations, managing all users, endpoints, and related hardware and software.- Maintained and updated the entire network and server infrastructure, ensuring optimal performance and reliability.- Directed the management of the NextGen EHR (Electronic Health Records) system, including creating, testing, and deploying custom templates to enhance practice workflows.- Delivered comprehensive HIPAA compliance training and PCI compliance training to staff, ensuring adherence to regulatory standards.- Collaborated with the Practice Manager to track Clinical Quality Measures (CQMs) effectively.- Led the transition from ICD-9 to ICD-10, ensuring a smooth migration and compliance with updated coding standards.

- Directed hardware, software, and network projects, ensuring timely and efficient implementation across the organization.- Designed and implemented cost-effective solutions to minimize downtime and enhance system performance.- Led a large-scale hardware refresh project involving over 250 endpoints, successfully completing deployment with less than 0.2% additional downtime compared to the factory’s monthly average.- Maintained and updated network infrastructure and ensured seamless operations in a fast-paced manufacturing environment.- Collaborated with cross-functional teams to apply Six Sigma principles for process improvement and operational efficiency.

- Managed and mentored lower-tier technicians, overseeing escalations and conducting training to improve team performance.- Troubleshot and resolved a variety of ISP-related issues, ensuring minimal downtime and high customer satisfaction.- Diagnosed and repaired PC and peripheral hardware/software issues, providing effective solutions to end users.- MY team achieved the lowest call time with the best fix ratio for seven consecutive months.- Maintained strong remote team relationships while delivering consistent, high-quality support services.