I have learned many exceptional traits along my career path...superior customer service, underwriting multiple lines and multiple products countrywide, building inter-company and external business relationships, systems training, implementing new products and processes, troubleshooting systems, assisting our technical team with system upgrades and improvements, managing offshore team processes, managing an amazing team of onshore support staff, fundraising and reaching out to our community. My goals are to never stop learning, apply what I learn and always lead by example. Specialties: Managing onshore/offshore support teams. Driving technical advancement and improvements. Systems training and support. Business liaison for Technical Team. Underwriting multiple lines, multiple states. Loss control. Rating. Quoting. Growing and strengthening business relationships.