• Developed all operational processes for retail (i.e., training guides, daily operational procedures, weekly ordering guides, analyzing sales and reporting templates, health codes guidelines, etc.)• Created and lead sales/upselling meetings with managers and baristas to maximize daily sales• Opened five bakeshops; worked with contractors, architects, set up/manage annual contracts & licenses for retail maintenance (i.e., DOH, supplies, HVAC, security system, etc.)• Oversee and partner with Customer Service/Sales Associate for e-commerce, wholesale, weddings & catering sales to increase sales and create new strategies• Develop and implement continuous marketing and training initiatives

• Led management team of 5 to 11 managers as they oversaw a store ranging from 20-70+ associates• Met and exceed sales projections through strategic quarterly planning• Successfully reduced shrink year over year at each location• Partnered with the visual team to plan, staff, and meet deadlines for corporate led prototype floor sets. Collaborated with XFN teams to execute store events and pop-up shops• Partnered with Home Office and District Managers in rolling out training initiatives• Recruited, hired, and trained new Store and Department Managers for the NYC area stores

Oversaw New York and Chicago stores (4 stores)• Created weekly/monthly sales and payroll reports• Hired, trained, and developed staff for East Coast Region in sales and merchandising• Created a client base of phone numbers and email contacts using current Retail Pro POS system • Set up and managed annual contracts for store maintenance (i.e., cleaning, HVAC, security system, etc.)

Oversaw New York and Northeast stores; 10 stores (combined annual revenue of $23 million)• In 4 years drove flagship store from $1.5 million to over $4 million store - highest in company• Developed and implemented continuous marketing, and training programs• Partnered with local charities to create in-store shopping events and organized/executed Sorority trunk shows across the US• Direct Buying Team on products needs and/or missed opportunities within merchandise assortment• Set up Facebook/Twitter accounts for stores for a more personal connection with clients• Built a repeat clientele and kept client books to train and developed stylists with selling techniques to become stronger sellers.