- shipped and supported high-profile features to over 70 million customers- designed and tested concepts around improving customer financial health and promoting value- collaborated with mobile partners to ensure cohesiveness across channels, including research- scheduled and facilitated “bug bash” sessions with tech and product to minimize our defect backlog- spearheaded a team enrichment program, which included planning and facilitating workshops across the country, to improve trust and collaboration across geographically distributed teams- facilitated regular syncs with Accessibility peers to avoid product defects and ensure ADA compliant designs- managed conflict resolution between stakeholders, as needed, to promote clarity and understanding across groups- lead weekly syncs with various design orgs to maintain visibility and alignment on projects and shared components

- redesigned the end-user tool and Analytics experience, and provided direction throughout branding efforts- collaborated with marketing, executive, and sales departments to promote consistency throughout the product- designed multiple products and features including v2 Analytics, Trending Topics, chatbot, and mobile SDK

- performed an end-to-end product audit to improve controls and refine interactions- designed multiple global product features to enhance user experience, including Custom Effects and Font Filtering- consistently worked alongside engineering to uncover limitations and ensure efficiency

- designed, developed, and deployed thoughtful user experiences using pen and paper, Sketch, Photoshop, Illustrator, Sublime Text, HTML, CSS, JavaScript, Chrome Developer Tools, Terminal, GitHub, Amazon S3, and Route 53- focused on branding, marketing, photography, and visual design that balanced business goals with customer needs- strong emphasis on communication, collaboration, and creative problem solving

- helped build a design culture with an emphasis on empathy- conducted internal surveys in order to promote more open and focused company culture- collaborated with marketing to construct a website in a rapid turnaround time- pushed for improved branding with other designers- organized team-building within the engineering department- planned, designed, and constructed most of the front end assets for a new reporting app to increase customer satisfaction- worked with a build system for the first time (grunt)- worked with version control in a team context using branches- helped write clean and semantic Sass and HTML templates for use with Angular

- conveyed the value of sustainably-sourced, handcrafted furniture to online audiences through custom newsletter and email templates- managed social networks to maintain consistent aesthetics and thoughtfully curated content- curated product descriptions that spoke true to the company and each unique piece- designed a brochure to be used at trade shows

- curated, posted and edited content through Expression Engine for ARCADE’s online calendar- sat on the ARCADE marketing committee and participated in committee projects- produced and launched content establishing ARCADE’s online issue archive

- supported management in the design and implementation of the advocacy and campaign strategy- researched social justice and economic sustainability issues associated with the sugarcane industry in Central America; evaluated relevant supply chains and key stakeholders- created visual displays of information to facilitate effective and result-producing communication