Jodi Hooper Email & Phone Number

Douglas, Ma, Us

Douglas, Massachusetts, United States

Douglas, Ma

Douglas, Ma August 2018 – August 2020• Set, enforced, and optimized internal patching policies to maintain efficiency and responsiveness to demands• Aided senior leadership during executive decision-making process by generating weekly reports to recommend corrective actions and improvements• Devised, deployed, and monitored enterprise level processes to new internal technical team to ensure compliant with audit standards• Led sprint reviews, daily scrums and planning meetings to ensure full team engagement• Proactively identified and found ways to resolve issues to prevent distractions and keep project on track• Collaborated with product owners, team members, Compliance consultants, and offshore teams to define solutions and drive progress towards 100% approval of test of performance• Gathered patching evidence from 3 asset management teams to document and provide proof of 35 different controls set by audit• Utilize SharePoint to gather data on 35 assets that were required to follow patching standards set by Audit and Compliance• Gap analysis performed on over 300 internal IT Assets (hardware and software) from 3 Assets Management teams to create a baseline patching checklist• Created and communicated monthly project status report to senior leadership• Maintained ownership and generated weekly reports, enabling increased visibility and control of audit risks• Collaborated with Audit and compliance teams to gain full knowledge of required audit controls and standards to fully implement of patch management process• Conducted thorough reviews of third-party vendor network operations to ensure standards were being strictly followed• Restructured procedures through coordination with asset management teams to create and execute patching process• Conducted interviews with key business users to collect information on business processes and user requirements

Marlborough, Ma

• Partnered with cross functional business leads to procure and develop requirements, and related documentation to initiate new SharePoint site focused on on-boarding/auditing global merchandising factory information• Documented current state processes for store supply ordering process as first step in developing new global solution• Conducted interviews with key business users to gain knowledge on business processes and user requirements

Douglas, Ma - Project Assignment For Wells Fargo

• Collaborated with product and subject matter experts to develop new patch management process adhering to federal regulations and guidelines• Created and implemented new training initiatives such as online modules, interactive software, assuring continuous training to employees to promote long-term excellence• Collected data on program effectiveness to develop modifications and improvements to curricula• Utilized SharePoint to on board 7 out of 10 Asset Management teams related to internal enterprise-wide patch tracking system• Interpreted technical documents and reviewed data analysis to create user friendly procedures which helped transition 7 Asset Management departments• Facilitated weekly virtual process and tool demonstrations to internal teams (over 500 participants) via Microsoft Lync• Identified and assessed training needs to determine gaps to ensure thorough development of tool guide materials and curriculum• Executed user-acceptance testing with each business area, ensuring all requirements for support were met

Framingham, Ma

• Applied knowledge of ITIL best practices to tackle new challenges and make educated decisions• Communicated technical findings to keep interdepartmental teams informed on vital developments• Created workflow diagrams to clearly demonstrate processes and timelines to business partners• Established online configuration knowledge base to support functionality by developing robust system application overview• Performed comprehensive impact assessments 200 projects yearly to identify risks prior to deployment• Collaborated with technical leads to ensure all changes to network systems were being captured in Configuration Management Database (CMDB)• Designed and implemented processes to ensure project teams met SLDC project standards by doing monthly audits on projects• Prepared test plans and test cases based on project requirement documents for service desk technicians• Employed strong project management skills to successfully define and manage ongoing initiatives designed to control risks• Managed full-cycle project development execution, maintaining strict quality control parameters throughout• Facilitated communication between multiple business areas to enhance project success• Checked compliance with Service Level Agreements (SLAs) across entire project lifecycle• Authored best practice guidelines to all participating project members, setting policies and protocols to maximize efficiency and reduce risk

Ll. Bean - Freeport Maine

Rockford, Illinois Area