Jodi Hooper Email & Phone Number

Douglas, MA, US

Douglas, Massachusetts, United States

Douglas, MA

• Douglas, Ma August 2018 – August 2020
• Set, enforced, and optimized internal patching policies to maintain efficiency and responsiveness to demands
• Aided senior leadership during executive decision-making process by generating weekly reports to recommend corrective actions and improvements
• Devised, deployed, and monitored enterprise level processes to new internal technical team to ensure compliant with audit standards
• Led sprint reviews, daily scrums and planning meetings to ensure full team engagement
• Proactively identified and found ways to resolve issues to prevent distractions and keep project on track

Marlborough, MA

• Partnered with cross functional business leads to procure and develop requirements, and related documentation to initiate new SharePoint site focused on on-boarding/auditing global merchandising factory information
• Documented current state processes for store supply ordering process as first step in developing new global solution
• Conducted interviews with key business users to gain knowledge on business processes and user requirements

Douglas, Ma - Project Assignment For Wells Fargo

• Collaborated with product and subject matter experts to develop new patch management process adhering to federal regulations and guidelines
• Created and implemented new training initiatives such as online modules, interactive software, assuring continuous training to employees to promote long-term excellence
• Collected data on program effectiveness to develop modifications and improvements to curricula
• Utilized SharePoint to on board 7 out of 10 Asset Management teams related to internal enterprise-wide patch tracking system
• Interpreted technical documents and reviewed data analysis to create user friendly procedures which helped transition 7 Asset Management departments
• Facilitated weekly virtual process and tool demonstrations to internal teams (over 500 participants) via Microsoft Lync

Framingham, MA

• Applied knowledge of ITIL best practices to tackle new challenges and make educated decisions
• Communicated technical findings to keep interdepartmental teams informed on vital developments
• Created workflow diagrams to clearly demonstrate processes and timelines to business partners
• Established online configuration knowledge base to support functionality by developing robust system application overview
• Performed comprehensive impact assessments 200 projects yearly to identify risks prior to deployment
• Collaborated with technical leads to ensure all changes to network systems were being captured in Configuration Management Database (CMDB)

LL. Bean - Freeport Maine

Rockford, Illinois Area