Director Of Client Services
CurrentResponsible for working with Mattern & Associates clients, operations staff, and sales to ensure client objectives are met with timely and quality consultative reports; as well as results that exceed expectations. This includes overseeing consulting staff to ensure project scopes are fulfilled, project schedules are maintained and met, and communications to clients are timely and informative. Responsibilities also include continuous process improvements and efficiencies. Mattern & Associates assists law firms in developing an unbiased strategic direction for their business processes while improving both the cost-effectiveness and the recovery of expenses for these services.