Jodi Mcclellan Email & Phone Number

Greater Atlanta Area

Planned and executed client and teammate readiness and training strategies for new Treasury product launches and enhancements, as well as process and regulatory changes. Analyzed and documented teammate and client change impacts. Developed readiness plans and managed their execution.• Partnered with product managers to socialize all aspects of product status to sales and support teams including issue awareness/resolution and change readiness.• Managed rollout of newly designed Product Management Lifecycle process to Treasury product managers, product owners, operations, and support staff. This initiative included classroom training events or webinars for various audiences with 100% completion and development of an interactive performance support tool to aid in consistency of ongoing process execution.• Executed Treasury product readiness plan for SunTrust/BB&T bank merger including content for client-facing web pages to provide awareness, expectations, next steps, support contact information, and links to resources.• Developed and implemented communications and training plans for post-merger lockbox consolidation project yielding $6+MM annual cost save.• Served as SME for organization Content Management System (SharePoint and OASIS) supplying instruction to junior staff to ensure consistency in content archives.

Greater Atlanta Area

Drove development of learning curriculum for internal and external audiences including professional skills, technical, product and domain courses.• Managed a team of four instructional designers and two contractors.• Implemented learning prescriptions in support of organizational change initiatives including revamp of company Change Management curriculum and implementation of vital human capital management (Workday) and customer relationship management (Salesforce) systems.• Collaborated with leaders to implement formal learning paths for various job roles providing a structured path for employee development.• Implemented SME learning sessions and video replay program facilitating rapid internal knowledge transfer and ramp up of technical project teams.

Greater Atlanta Area

Evaluated, designed, and developed product and technical learning solutions to upskill employees and clients.• Structured technical content for maximum absorption by R&D, implementation, and customer support audiences. • Maintained customer training curricula including customer certification program.• Used SAP Workforce Performance Builder (currently sold as SAP Enable Now) to build internal training for new Workday implementation with highly successful adoption.

Greater Atlanta Area

Developed and executed training plans for new cellular technology launch, created call center training materials using Oracle User Productivity Kit (UPK), developed assessment templates for corporate learning management system.

Atlanta Metropolitan Area

Developed Channel Partner Certification program content targeted to pre-sales, sales, functional/technical consultants, and support roles. Certifications were developed for the following Infor products: enterprise resource planning (ERP), customer relationship management (CRM), enterprise asset management (EAM), and supply chain management (SCM).

Atlanta, Georgia, United States

Supported IT infrastructure in all communication and training needs:• Developed just-in-time training solution for Technology Service Catalog targeted to customer and fulfillment team audiences reducing calls and inquiries to the administrator by 50%.• Worked with project managers to develop job aids for non-technical personnel and information portals for ongoing project communications.• Created SharePoint solution for organizational communication.• Developed communication strategies for rollout of Service Desk Self-Service tool and customer satisfaction surveys including announcements, promotional videos and SharePoint information portal resulting in 60% increase in adoption.• Created Client Newsletter to communicate engagement accomplishments, highlight data center functional areas, and present future trends.Special Project: Worked with data center team leads under aggressive schedule to document and communicate standard processes and operating procedures in remediation of internal audit items. Result was 100% resolution.

Evaluated training needs of the technology and infrastructure services groups. Determine best delivery method for those needs including instructional design and development of in-house training when appropriate. Also included:• Corporate initiatives: global annual Security Awareness training, global Performance Management training, national Quality Awareness (Six Sigma) training, national Microsoft Office 2007 rollout.• Organizational initiatives: system and application development methodologies/tools training, Test Engineering Certification curriculum.• Product training targeted to end users/customers.Special Project: BPMS initiative around Change Management culminating in Six Sigma Green Belt Certification.

Bachelor Of Business Administration - Bba, Computer And Information Systems

Summa cum Laude

Course Work: Economics, Political Science, Education