• Accomplished process improvement leader and project manager with proven skills for improving client experience, optimizing flow and reducing total costs • Excellent written communication and presentation skills that make dry subjects interesting• Extensive, full-cycle project management experience, leading cross-functional teams from project inception through requirements, design, development, and implementation/deployment. • Recognized as a subject matter expert for MIPS (Merit Based Incentive Payment System), driving sustainable change, delivering improved quality, re-engineering unproductive business processes, driving standardization and implementing measurable metrics • Strong skills in quantitative and qualitative analysis; a high capacity to synthesize and monitor trends; experience conducting analyses on performance data to establish planning priorities • Strategic thinker, data analyst, problem solver, result producer, idea generator, team player • MBA and MHA degrees from the University of Minnesota Carlson School of Management• Lean certified by Shingijutsu Global of Japan