Jodi Scheef Email & Phone Number

Award-winning relationship builder in the multinational telecommunication conglomerate market as well as successfully building relationships with carrier managers, property managers and building owners. Possess more than 20 years of experience building customer relationships and responsible for lifecycle governance. Dedicated to bringing organization to the next phase of the digital world for growth and development. Proactively manage and build relationships of a demanding global account base and with carrier managers. Stellar project management/change management and communication skills in a rapidly changing industry. Areas of expertise include project management, team leadership/motivation, client relations, process improvement, financial analysis, reporting, change management, training/development, technical support, business development, account/territory management, sales cycle management, negotiations, presentations, sales forecasting, customer service, e-commerce, inventory management>ACCOUNT MANAGEMENT: Primary point of contact for all post-sales activities. Developing and maintaining long term relationships with business partners and customers. Accomplishing this by keeping lines of communication open, evaluating ineffective areas of account management and proposing effective solutions. Serve as a trusted advisor to customers by delivering service reviews and recommendations.>REVENUE MANAGEMENT: Reviewed all customer contracts before the renewal date to ensure adequate time for negotiations and proposal response. Monitored contractual spend to validate revenue goals were being met and variances were understood.>SERVICE ASSURANCE: Escalation point for customer outage tickets, service delivery, and implementation. Prioritized and escalated to internal and external contacts to get the resolution of services impacted. Prepared service level agreement documentation to assist our customers by better understanding the issues and improve the services provided.

Listed skills include Telecommunications, Account Management, Vendor Management, Management, and 34 others.

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  Doane College

  Bachelor