Jodi S. Email & Phone Number

Phoenix, Az, Us

Oversee revenue management for franchised Hilton Hotels and Choice Ascend Collection hotels in the Greater Phoenix and Salt Lake City regions

Implement strategies to increase ADR, occupancy, and RevPar. Attend Revmerch meetings, run daily detail report and analyze data. Attend DORM meetings and calls. Work with sales, CS, and Group Coordinators to discuss group pick up and demand. Practice yield management. Create packages and implement rate changes and offers. Work with marketing on promotional rates, analyze regions and lead time for bookings, target specific areas, regions to gain bookings. Work with OTA partners

United States

Oversee the Reservations team. Work closely with the sales and events teams to ensure group reservations are processed seamlessly and each meeting planner is set up for success. Create schedule, assist Director of Revenue with reporting, facilitate daily and weekly meetings with the sales and events team. Communicate with meeting planners regarding upcoming events.

United States

Manage and oversee reservations department • Complete new hire training, provide ongoing training • Work with ASPIRE to schedule coaching calls • Ensure a 90% average on all coaching calls by using the KIA tool provided by Aspire and using uplifting activities to assist reservations team in achieving great scores • Use ACD system to ensure conversion is up and abandoned call levels do not exceed 3%. Introduce innovative systems to inspire department to increase conversion and meet standards •… Show more Manage and oversee reservations department • Complete new hire training, provide ongoing training • Work with ASPIRE to schedule coaching calls • Ensure a 90% average on all coaching calls by using the KIA tool provided by Aspire and using uplifting activities to assist reservations team in achieving great scores • Use ACD system to ensure conversion is up and abandoned call levels do not exceed 3%. Introduce innovative systems to inspire department to increase conversion and meet standards • Schedule daily stand up meetings as well as monthly department meetings • Work directly with the Director of Revenue; discuss daily pick up reports and attend ROC meetings on their behalf • Maintain relationships with all third party venues such as Expedia, Jetsetter, Travelocity • EXPERT WORKING KNOWLEDGE OF Delphi, Crystal, TELECORP ACD System, SYNXIS, Excel, and Microsoft • Increase conversion month over month, year over year. Accomplishments I have increased monthly conversion from 20% to 26%. Lowered abandoned calls from 7% to 3.5%. Implemented tools for the agents to utilize for ongoing training. Increased communication within the department. Trained a new group coordinator and created a position for a group coordinator assistant. Increased monthly aspire test calls from an average of 77% to 93%. Skills Used Strong leadership and communication. Ability to be flexible and multitask. Work accurately at a fast past. Show less