Responsible for supporting universities and students with the SaaS based online learning platform. Accountable for post sales implementation, adoption, user onboarding and retention.Drove program changes and improvements via influence by partnering with internal and external stakeholders to implement student success best practices, and strategized on additional interventions. Served as the SME on student engagement, satisfaction and retention with all internal and external stakeholders and made recommendations regarding the student experience.Implemented strategies to positively impact key metrics (i.e.: graduation rates, student satisfaction, student retention goals, and credit generation).Drove the overall management of student success processes from enrollment through graduation in partnership with the University, and maintained operational excellence of a newly launched graduate degree program and the student success function.Managed program performance including student retention, and credit generation.Collaborated regularly with external/program partners and internal leadership about current and future program performance. Identified risks to program objectives, performance and metric goals; provided recommendations to mitigate risk.Retained 95% of students in the first cohort of a newly launched graduate degree program through The Fletcher School of Law and Diplomacy at Tufts University.Received a NPS of 93 in the first cohort of a newly launched graduate degree program.

Collaborated with two program operations teams in implementing processes for the Applied Data Science program at Syracuse University.Advised a caseload of more than 200 master’s level candidates within the first three cohorts of a newly launched program.Led a team-wide retention initiative, in conjunction with the Student Success department retention initiative, to reach leave of absence students and increase retention across all six iSchool programs.Consistently received NPS scores between 80-100 in launching six-degree programs within the School of Information Studies.

Managed student retention through providing proactive, reactive and comprehensive white glove service.Provided student on-boarding and term-long outreach to students enrolled in iSchool programs.Troubleshot and problem solved student issues in conjunction with student support manager and in accordance with university policies.Launched six programs within the School of Information studies at Syracuse University and received NPS scores of 100 in the first year.Promoted to senior advisor based on leadership on the team, NPS scores and exceeding expectations of the Student Success Advisor role.

Coordinated and executed four fundraising event programs which included budget review, marketing, vendor outreach and donation management, event honorees of each event and event attendees. Oversaw budget and record keeping for events alongside the Director of Development. Maintained community relationships and community outreach by engaging supporters in activities and other programming.

Updated and maintained database and directory listings for incoming and outgoing international volunteer leader appointments.Supervised the volunteer appointment process.Coordinated the annual volunteer appreciation and recognition activities.Carried out the designated components of the volunteer leader hiring process. Served as a resource for volunteer leaders to share International Headquarters information and/or direct them to appropriate Sorority resources for answers and information.Worked in collaboration with the sorority director-human resources and Marketing department to create the monthly HR Newsletter.Developed and maintain human resources team processes and procedures guide.Collected annual volunteer leader expectation forms.Maintained the volunteer leader job description files.Coordinated the volunteer recognition program Customer Service Responded to website log-in inquiries from members.Served as the front line of communication to members and non members by answering general incoming International Headquarters phone calls and emails and directed calls to appropriate staff or volunteers.Processed deceased member information and address change requests.Served as administrator to ensure advisors are accurately recorded in the membership database in order to access Fidelity (online advisor training modules).

Executed the production of educational components of Sorority’s events for 1100 collegiate women.Assisted with program content and implementation for Sorority events.Supported and maintained volunteer leader and advisor training programs including online training modules, written materials and other online resources.Prepared, summarized and analyzed program evaluations for all event programming. Supported programming delivery for all events including style guide, presentations, handouts, website updates and inventories.

Designed and implemented programs that reflect the diversity of Jewish life and engage teens socially, culturally, communally, and intellectually. Managed over 100 teen participants and eight volunteer advisors; achieved 100 percent retention of teen participants. Recruited, trained, and supervised a core volunteer base as chapter advisors.Created and executed all marketing and public relations for teen program, including flyers, direct mail, press releases, social media (Facebook and Twitter), and electronic newsletters.Solely responsible for planning and running large-scale events for teens that promote leadership, team building, and Judaism.Managed office operations, including budgets and annual program calendar.Worked with youth leadership to create programs that enhance self-confidence, values, and independence.Coordinated with a variety of organizations within the Jewish and secular communities to build collaborative partnerships that create opportunities for youth (e.g., secular high schools and local Synagogues). Wrote and promoted grant requests from Jewish and community philanthropic organizations.Recruited, coordinated, and staffed the JCC Maccabi Games; chaperoned 18 teens in Israel and seven teens in Houston as delegation head.

Planned and executed four phase III cardiology studies as a member of the research team for a physician-owned group practice offering a full range of cardiovascular services.Prepared study materials, including consent forms, medical records, and lab results. Interfaced with pharmaceutical companies and the Institutional Review Board (IRB) to communicate safety reports, patient progress, and any changes in study parameters.Maintained data integrity of the study database by updating patient records with visit details and laboratory values.

Consistently act with sense of urgency for customers. Consistently established customer needs. Effectively suggested new products or promotions tied to customer interests. Resolved customer concerns and turns returns into exchanges effectively. Created brand loyal customers. Used demonstrations and sampling to create theater and energy in the shop. Demonstrated the ability to connect with people from the shop lease line and convert them into customers.Met and exceeded personal sales goals and store sales goals.

Worked with the advertising team for Metro Magazine, the area’s award-winning lifestyle, cultural, and philanthropic publication, to prepare contracts, write stories, and manage client database.Documented project specifications and prepared client contracts. Wrote stories showcasing local philanthropic events to promote community involvement. Supported two advertising executives. Maintained client management database.