-Manage five litigation examiners, each with 100-175 pending claims-Review and provide direction, monitor reserves and communicate with client or defense counsel when necessary-Work closely with the client and other leaders to meet monthly, quarterly and annual goals by reviewing data, managing spreadsheets and communicating accomplishments and opportunities-Prepare and deliver quarterly training for litigation avoidance and education-Prepare and assemble agenda for monthly legal call where upcoming mediations, trials and other high profile cases are discussed-Respond to subpoenas served on liability files-Identify and execute special projects to address clients needs-Maintain adjuster license in all states

-Managed six divisional examiners, each with 120 - 190 pending claims-Reviewed and provided timely direction by documenting claims-Identified performance issues and took appropriate corrective action-Interviewed, hired and trained internal and external candidates-Guided and encouraged team to evolve with clients business needs and annual goals-Maintained client relationships addressing issues promptly and appropriately-Developed and provided coaching to colleagues interested in growth -Prioritized tasks, managed time efficiently and maintained an open door policy

• Manage inventory of over 150 litigated, represented and unrepresented claims• Regularly communicate with client regarding reserve increases and settlement authority• Maintain property and casualty adjusters licenses in nine states• Interpreted medical bills and records for accuracy and relatedness• Pilot committee member for Mitchell Medical Repricing Tool• Negotiates fair settlements within assigned authority• Contribute to reaching and exceeding office and client goals while providing timely exceptional customer service• Identify and notify excess carrier when appropriate

• Reviewed and paid purchase orders for business related expenses• Compiled excel spreadsheets of prior and current financial data for city• Completed scanning all purchase orders for electronic back-up

• Communicated with insured’s on liability analysis, reserves and jurisdictional details• Conducted onsite and telephonic file reviews with insured, CAE and underwriter• Negotiated settlement with claimants, attorneys and lien holders• Communicated claim denials professionally• Complied with insured’s special account communication (SAC)• Timely adjusted and noted files when new information is received • Reviewed and interpreted contracts and lease agreements to establish potential risk transfer• Managed an average inventory of 100 active claims from assignment to resolution• Investigated loss details through: recorded statements, medical documentation, surveillance, witness statements and outside investigators• Executed prompt 24 hour contacts and confirm coverage on all claims• Maintained property and casualty adjusters license in all 50 states • Interpreted medical bills and records for accuracy and relatedness • Established and updated proper indemnity and expense reserves

• Reviewed up to 100 claims daily within an hour of receipt• Assigned incoming general liability claims for nine units including the national account unit (Retail Services Liability Unit)• Assessed severity and directed claims to the appropriate claim handler when necessary• Completed specific claim functions; paid bills, set up rentals, ordered police reports, and maintained lists of lawsuits and potential fraudulent claims• Communicated with adjusters, managers and other claim professionals on a daily basis

• Worked independently with customers; resolved complaints• Communicated with the professional staff

• Served as head planner for Indy’s Best and Brightest event, over 750 in attendance• Communicated regularly with Indy’s top business leaders 40 and under• Coordinated catering, design and all other venue details for Best and Brightest event • Interfaced with local businesses leaders and entrepreneurs• Facilitated Allstate 400 at the Brickyard Race Party and Auction

• Participated in facilitating all operations during weddings • Prepared and finalized room presentations for an event hosting Bill Clinton• Created and prepared spreadsheets and graphs to compare average rates in various market segments• Interacted with clients on site tours, wedding consultations and pre-conference meetings

• Designed promotional flyers for sponsored events• Researched and compiled career information for students