Consulted for B2B start-up to elevate the creative team’s process maturity by recommending structured processes and best practices. Developed a strategic roadmap targeting key areas — creative workflows, resource management, prioritization, documentation, and communication to streamline operations and foster scalability.

• Managed a Creative Operations team of 15 people, maintaining 90% team retention through periods of change, including the pandemic and organizational restructures.• Led project forecasting and planning with over 30 stakeholders, resulting in improved resource planning and a 20% increase in on-time project initiation and completion.• Prioritized and identified areas of work suitable for outsourcing, facilitated agency training, and established efficient workflows and processes for a seamless agency transition• Managed the intake queue for new requests, including vetting with stakeholders and ensuring pertinent requirements were included. • Oversaw annual contractor expenditures and project budgets of $1.5M – $2M, delivering quarterly updates to leadership. • Managed the transition from weekly to monthly vendor invoices, which reduced invoice processing time by 50%.

• Managed, coached and supported a team of 7 individual contributor project managers through several org restructures, an acquisition, and pandemic.• Designed and implemented workflow efficiencies and process improvements • Oversaw hiring and onboarding of new team members and developed onboarding toolkit for managers.• Managed contractors lifecycle: onboarding, budgets, staffing agency relationships, and contracts.

• Managed, coached and supported a team of 3 individual contributor project managers who drove the launch of Pandora marketing campaigns and app content• Managed end-to-end project life cycle from briefing, creative development to delivery for a diverse range of projects, including: partnership with T-Mobile, SXSW activations, Pandora Live events, and the launch of the Hip Hop channel, The Sauce.

• Oversaw ideation through execution of marketing campaigns for the Pandora rebrand, Cultural moments, and product launches, partnering closely with creative, marketing, product, content, and legal teams. • Managed the creative development for Pandora's SXSW exclusive music venue, increasing brand relevance, subscriptions, and music discovery, which brought in $1M+ in sponsorship revenue.

• Managed a team of 7 project managers and proofreaders within the in-house creative team. • Led daily stand-up meetings alongside the ECD, streamlining the vetting and assignment of new projects, which achieved a 25% improvement in project initiation speed.• Oversaw the intake queue for all creative requests for the in-house agency and served as the point of contact for 25 stakeholders and Creative Team members.• Achieved promotion from Project Manager to Creative Operations Manager within 3 months.

• Collaborated with the in-house creative team of 30 people to manage the end-to-end lifecycle of University of Phoenix's integrated digital and print marketing campaigns.• Facilitated bi-annual planning meetings and monthly check-ins with stakeholders to minimize scope creep, resulting in a 15% increase in speed to market while reducing communication breakdowns.• Conducted monthly strategy meetings with the finance team to ensure project expenses aligned with a $1M+ annual budget.

• Managed project intake in collaboration with a team of 25 creatives, producers, and account managers in a high volume and fast-paced boutique direct marketing agency.• Managed stock photography procurement and established a metadata-based asset management system to streamline future retrieval and utilization.• Developed and executed a creative workflow for email development with a dedicated vendor, resulting in a 30% increase in accuracy and speed.Clients: Adobe, Autodesk, E*Trade, Group Health, Intuit, Union Bank

Client: Microsoft

Clients: Oracle, McAfee, NetSuite, Wells Fargo, Bank of Hawaii