John Odonkor Email & Phone Number

Accra, Greater Accra Region, Gh

Accra, Greater Accra, Ghana

To provide the overall operational and managerial oversight to centralize and implement Ecobank Group’s strategy on travels, hotels and all related services in 36 countries across the continent as follows:CONSOLIDATED AND CENTRALIZED TRAVEL IN 36 COUNTRIES ACROSS THE CONTINENT  Developed technical expertise, processes and systems for a center of travel excellence  Consolidated 45 staff to a team of ten (10) Reviewed Ecobank Group Travel policy to align with the centralization initiative COST REDUCTION / SAVING INITIATIVES Consolidated 72 Travel Management Companies (TMC) to two strategic (2) TMCs Visibility and control of travel activities across the Group Track real savings on travel and its related services Global Distribution System – Amadeus to book and verify quotations Group agreement and discounted rates and service charges with airlines, TMC and hotelsIMPROVED TAT AND CUSTOMER SATISFACTION TAT from six (6) working days to two (2) working days Improved efficiency and productivity – standardized and efficient people, systems and processes Improved traveler knowledge / requirement – visa, health (covid-19), etcTRAVEL ANALYTICS / BIG DATA  Consolidated group travel data with high availability and accuracy  Coordinated the development of the Ecobank Group Travel dashboard – for real time visibility and controlSYSTEMS / OPERATIONAL EFFICIENCY Coordinated the development of version 2 of the Ecobank internal travel requisition tool Review expense and payment approval flows and reduced numbers from 13 steps to seven (7) – avoided duplications Coordinated the development of the Group Travel’s intranet website – one stop information shop (visa, health-covid-19, country/city security, country specific emergency numbers and any other required travel related information) Compliance to Group Travel Policy

Accra - Ghana

Implement the Ecobank Group’s policies on Realty Management, Facility Management, Government Regulatory requirements, and IT procurement activities. o Ensure compliance to regulatory requirements with Ghana Free Zones Authority, Ghana Revenue Authority (GRA) - Ghana Customs Division, Environmental Protection Agency (EPA), Ghana National Fire Service, Accra Metropolitan Assembly (AMA) are met.o Managed the Free Zones and GRA-Customs Division’s clearing and re-export processes for Ecobank Group’s IT procured equipment and ATM cards to and from 36 Affiliates.o Coordinated the automation of agreements for over 78 branches and ATMs for Ecobank Ghana.o Managing the facility and procuring for the Ecobank Group’s data center in Ghana by ensuring compliance with International requirements such as adequate power supply, cooling, monitoring, health, and safety.o Ensured the general health and safety for lives and properties.o Manage and monitor lease acquisitions and renewals.o Managed the power farm safety project at eProcess, Kokomlemle and ensured the project met its scope, time, and cost.o Managed the negotiation, execution, and renewal of over 80 contracts for both Ecobank Ghana Limited and the Ecobank Group.o Managed the SLA for Facility Management company and ensured properties are always safe for lives and properties.o Prepared and managed the annual CAPEX and OPEX budget from 2015 till date.o Provided travel and its related cost savings initiatives to the Ecobank Group which yielded in huge cost savings.o Champion the Business Continuation Management – BCM plan for my department.o Managed the training and provision of first aid services for eProcess International.

Accra - Ghana

Cordinated all key EBS activities for eProcess International by the provision of prompt, effective and efficient support services to all departments and the Ecobank group through procurement and vendor management, facility management, realty management, logistics and transport, records management and physical security.IT procurement and vendor managemento Implemented the procurement and vendor management policy and ensured strict adherence to the policy. This included but not limited to IT procurement, contract and vendor management. The unit under my leadership realised a cost savings of $10m in contract negotiations and other strategic procurement practices with vendors like Dell, HP, Microsoft, Oracle, Oberthur and Masria – producers of chip ATM cards. Facility and Realty Managemento Managed the outsourced relationship and SLA with the Facilities Management Companyo Managed the Data Center facility for eProcess by ensuring the centre complied with International requirements such as adequate power supply, cooling, monitoring, health and safety o Managed three major office buildings and Executive residences for eProcess International S.A. and ensure health and safety requirements are met.Logistics and Transport Managemento Managed the relationship and SLAs with the Travel Management Companies (TMC) o Provided general travel advice to staffo Coordinated the development and implementation of the Ecobank Travel Reporting Tool and American Express (AMEX) Travel requisition tool for Ecobank.o Trained Logistics and Transport Heads in all the 36 Ecobank Affiliateso Championed the travel cost reduction project that made a cost savings of over $1,000,000 Physical Securityo Ensured lives and properties at eProcess were protected o Managed the SLA with the outsourced security company. Records Managemento Ensured prompt and correct archiving and retrieval of fileso Managed the SLA with the archiving company

Accra - Ghana

 Sales and Marketing  Provided flight and hotel reservations and ticketing services for corporate clients and to all destinations Supervised the ticketing and Reservations team Dealt with customer queries and complaints  Monitored responses sent by reservations team and ensured SLA with all clients were met  Generated weekly ticketing and reservation reports to management  Ensured compliance to the Company policies  Relationship person between staff and management  Relationship person between airlines and the company  Negotiated group discounts, worked on waitlisted reservations with all airlines  Monitored queues/messages in the reservation system and advised clients

Accra - Ghana

 Provided flight and hotel reservations and ticketing services for corporate clients and to all destinations Supervised the ticketing and Reservations team Dealt with customer queries and complaints  Monitored responses sent by reservations team and ensured SLA with all clients were met  Generated weekly ticketing and reservation reports to management  Ensured compliance to the Company policies  Relationship person between staff and management  Relationship person between airlines and the company  Negotiated group discounts, worked on waitlisted reservations with all airlines  Monitored queues/messages in the reservation system and advised clients Issued out paper ticket stocked to reservation team and ensured coupons were reported each day

Msc, Engineering Project Management

Ecobank Leadership And Management Development Program, Leadership

Activities and Societies: LEADERSHIPEcobank Leadership and Management Development Program

Middle Management Developement Program - Mmdp, Middle Management Development

Activities and Societies: ManagementMiddle Management Development

Senior Executive Leadership Management

Associate’S Degree, Certified International Procurement Professional

Logistics And Transport

Bachelor’S Degree, Business Administration - Marketing

Associate’S Degree, International Air Travel

Activities and Societies: IATAInternational Air Travel

Associate’S Degree, General Travel Knowledge, Airfares And Ticketing

Activities and Societies: GHATTAGeneral Travel Knowledge, Airfares and Ticketing

Sssce, Business