Joseph O'Donnell

Joseph O'Donnell Email and Phone Number

Sr. Technical Engineer & Instructor @ Terrapin Technology Group
Joseph O'Donnell's Location
Raleigh, North Carolina, United States, United States
Joseph O'Donnell's Contact Details

Joseph O'Donnell work email

Joseph O'Donnell personal email

n/a
About Joseph O'Donnell

Extensive knowledge of information technology and customer relation principles. Proven ability to develop and implement technical plans for large corporate environments. Demonstrated effectiveness in team driven environments with diverse audiences, maintaining accurate documentation and advancing technical skill, as well as supporting call center and higher support level staff. Strong technical writing and program management experience coupled with excellent communication and project management skills. Self-motivator with high energy.Specialties: CompTIA A+ certified.Certified Microsoft® Office Specialist Master Instructor.Microsoft Certified Trainer.Supervisory and training experience in large corporate environment.Call center and higher-level support experience with diverse audiences.Established high level of trust & reliability.Advanced computer hardware and software experience: HTML/XML/CSS/XSL, Adobe Products, Linux, Lotus Notes, Microsoft Windows & Office, Microsoft Project, Desktop/Mobile hardware, and Networking.

Joseph O'Donnell's Current Company Details
Terrapin Technology Group

Terrapin Technology Group

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Sr. Technical Engineer & Instructor
Joseph O'Donnell Work Experience Details
  • Terrapin Technology Group
    Shareholder
    Terrapin Technology Group Jan 2024 - Present
    Sacramento, Ca, Us
    View
  • Terrapin Technology Group
    Sr. Technical Engineer & Instructor
    Terrapin Technology Group Aug 2010 - Present
    Sacramento, Ca, Us
    Software deployment, network design, engineering, administration and operations. Technical and end user training for general and software/skill specific objectives. Technical support and project management.
    View
  • Mcdonough Holland & Allen Pc
    Training Coordinator
    Mcdonough Holland & Allen Pc Jun 2008 - Jul 2010
    - Implement, schedule and conduct all technical training for applicant, new hires and existing staff.- Research and translate technical information into user friendly training materials.- Design and develop curriculum and materials for all employees using appropriate instruction design concepts and adult learning methodology.- Schedule and coordinate training sessions.- Help Desk support, on the floor assistance, classroom and one-on-one training.- Implement measurement/evaluation processes for ROI.- Serve as overall coordinator of multiple training and organizational development initiatives.- Maintain internal intranet site, and backup support for external internet sites.- Support mobile users and devices, including related servers.- Special coordinator for sensitive and high-profile projects.
  • Mcdonough Holland & Allen Pc
    Senior Technical Support Specialist
    Mcdonough Holland & Allen Pc Mar 2008 - Jun 2008
    - Analyze, plan, design, and installs new personal computer systems and review, monitor and upgrade existing systems.- Determines user specifications for hardware and software.- 2nd level support for Help Desk, as well as provided backup support for network administration and training.
  • Mcdonough Holland & Allen Pc
    Help Desk Analyst
    Mcdonough Holland & Allen Pc Oct 2006 - Mar 2008
    - Respond to inquiries and requests for assistance with the organization's computer systems.- Identifies problems, troubleshoots and provides advice to assist users.- Coordinates with other IS areas to resolve problems if necessary, and assist End User Support Manager.
  • Robert Half Technology
    It Support Specialist
    Robert Half Technology Aug 2006 - Nov 2008
    Menlo Park, Ca, Us
    View
  • O'Donnell Computer
    Owner
    O'Donnell Computer 1991 - 2008
    - Owned and managed a computer support and training business.- Provided technical support for computer hardware/software.- Offered technical writing and instruction services.
  • Mti College
    Instructor
    Mti College 2006 - 2007
    - Desktop Applications instructor for general computer skills including file management and word processing.- Institutional Application Training for "Success Strategies for Effective Schools" program by the Pacific Institute.- Collaborated in Student Retention group for Success Team for Results program.
  • Watchtower
    It Support Specialist & Training Manager
    Watchtower Apr 1994 - May 2006
    - Functioned as senior 2nd level technical support lead and managed all computer training for organization.- Proven technical ability with an 80% phone resolution rate.- Collaborated in teams to propose and implement computer hardware and software standards.- Achieved extensive knowledge of mobile connectivity using RAS/VPN technologies.- Developed advanced support tools for DOS/Windows and Linux platforms.- Responsible for quality assurance and customer satisfaction.- Accomplished comprehensive technical training for 30+ technicians and call center personnel.- Achieved high level of technical skill and experience teaching over 3,000 technical classes.

Joseph O'Donnell Skills

Technical Support Active Directory Software Documentation Ms Project Help Desk Support Servers Windows Xp Lotus Notes A+ Certified Training Windows Troubleshooting Microsoft Office Linux System Administration Computer Hardware Project Management Group Policy Technical Writing Windows 7 Microsoft Certified Professional Networking Sharepoint Network Administration Customer Service Software Installation Program Management Hardware Disaster Recovery Blackberry Enterprise Server Comptia Network+ Databases Microsoft Exchange Documentation Laptops Microsoft Word Microsoft Excel Social Networking Microsoft Office 2007 Outlook Microsoft Project

Joseph O'Donnell Education Details

  • Troy University Dothan
    Troy University Dothan
    Computer Science
  • Wallace Community College
    Wallace Community College
    Mathematics
  • Wicksburg High School
    Wicksburg High School
    High School/Secondary Diploma Programs

Frequently Asked Questions about Joseph O'Donnell

What company does Joseph O'Donnell work for?

Joseph O'Donnell works for Terrapin Technology Group

What is Joseph O'Donnell's role at the current company?

Joseph O'Donnell's current role is Sr. Technical Engineer & Instructor.

What is Joseph O'Donnell's email address?

Joseph O'Donnell's email address is jo****@****ogy.com

What schools did Joseph O'Donnell attend?

Joseph O'Donnell attended Troy University Dothan, Wallace Community College, Wicksburg High School.

What skills is Joseph O'Donnell known for?

Joseph O'Donnell has skills like Technical Support, Active Directory, Software Documentation, Ms Project, Help Desk Support, Servers, Windows Xp, Lotus Notes, A+ Certified, Training, Windows, Troubleshooting.

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