John Durden Email & Phone Number

Milton, FL, US

Vienna, VA, US

Downers Grove, IL, US

New York City, New York, US

New York, New York, US

New York, New York, US

New York, New York, US

ServiceNow administration and development consultant.

Pensacola, US

Overland Park, Kansas, US

Bellevue, WA, US

Supervised the ServiceNow team for development and maintenance efforts: Incident, Change, Problem, CMDB, Discovery, Release, CMS, multiple web service integrations (inbound and outbound), and more.

Bellevue, WA, US

For these many months, I brought a new skill set to the ITSM Development team within Clearwire. Although my primary duties were to facilitate development and administration of our ServiceNow implementation, my tasks also included building and conducting small workshops on development concepts, writing a JavaScript conventions document, being a key.

Bellevue, WA, US

While the title I carried in this position changed many times, my overall responsibilities stayed much the same. During this time, I filled a key leadership and senior role for the designing, development, deployment, up-time, and maintenance of 15+ homegrown applications meant for use by the Customer Care organization for their daily tasks (primarily.

Bellevue, WA, US

Provided excellent, top quality, technical support for a wide range of customer issues. These issues include connectivity problems related to RF, network configuration, or faulty equipment as well as billing and general service questions or problems. As a Level 1 representative I was responsible for handling inbound call volume and escalating complex.

London, GB

While employed there I performed basic computer operator duties. These include: basic server maintenance, network up-time monitoring for the entire Florida Lottery network, the execution and monitoring of critical system applications and processes, as well as disaster recovery.

US

Provided advanced technical expertise in several different capacities; mainly related to packet data, cellular data provisioning, Blackberry devices, Windows systems, and handheld device software. My duties included walking customers through setting up and troubleshooting many different Windows applications over the phone as well as cellular phone (PDA /.

US

Provided technical support in an inbound call center environment for customers who had issues with their cell phone service and/or their phone itself. Also met and surpassed the company guidelines for quality customer support. Also worked closely with the intranet site developers to maintain the multitude of documents used by the department.

Although my official title was 3D Animator, I filled many roles here. Diversions Entertainment was a very small, very tight-knit, privately funded team comprised of three to eight people (depending on the stage of development at the time). Our only focus was the sequel to One Must Fall: 2097 titled One Must Fall: Battlegrounds. All aspects of the game were.