Jody Boyce Email & Phone Number

London, England, United Kingdom

Carry out and monitor regular estate inspections, tenancy audits and ensure accurate records are maintained and actions are taken to deal with issues. Manage tenancies related to housing services residents in accordance with policies, procedures and targets.Acting as point of contact to resolve and investigate complaints by residents and provide advice and guidance. Ensure that IT systems are regularly updated and effective manual record systems are maintained. Continuous relationship building, working with both internal and external stakeholders.Attending court hearings, evictions, external meetings, case conferences and forums when required.Ensure that the tenancy management objectives and key performance indicators are achieved. Responsible for resolving customer queries promptly, including liaison with operational teams, residents, local authorities and 3rd party providers as required.Working with a diverse range of tenants who require extra support and completing referrals to appropriate support services

London

Supporting the CEO in smooth and compliant running of the business. First point of contact for calls and management of multiple email accounts. Diary management, assisting with events and meeting arrangements, providing support for meetings/workshops etc. Liaising with external stakeholders at board level, first point of contact for member queries. Sending and monitoring invoices and general administration duties. Assisting the external information security manager by ensuring the smooth implementation of policies and procedures within the office.

London, United Kingdom

Hospitality and Management, delivering exceptional customer service to HNWI. Maintaining high standards of compliance in relation to social responsibility, due diligence, money laundering and health and safety. Training and development of staff, team leading to deliver excellence.

Bachelor'S Degree, Accounting And Business/Management, 2:1

Accounting